Itom Governance, Itsm
Guarda esta oferta y sigue tu búsqueda
Crea una cuenta gratis para guardar empleos, crear alertas y volver a esta oferta desde tu panel.
Al continuar, aceptas nuestros Términos & Política de Privacidad.
Location:
Madrid, Spain
- hybrid Client: Birlasoft Role Overview The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model. This role translates operating model vision into operational workflows, service catalogues, RACI matrices, and performance metrics across IT platforms and shared services.
Key Responsibilities
Process & ITSM Maturity Assessment: Conduct maturity assessments of As-Is IT service management (ITSM) and governance processes, identifying friction points and optimization levers. Platform Delivery Model Setup: Design operational ways of working (WoW) for platform teams, including release management, demand management, incident/problem workflows, and cross-platform integration. Governance Charters & Scorecards: Establish charter documents for governance boards (e.g., Architecture Review Board, Change Advisory Board) and define KPI/scorecard tracking metrics. Shared Services & Sourcing Interface: Support the setup of shared service centres (e.g., Regional Digital Centres) and define interfaces between internal platform teams and external vendors/partners. Role Profiling & JDs: Draft clear
job description
s, skill requirements, and RACI accountabilities for new platform and operational roles. Key Deliverables Target ITSM / Service Delivery Process Designs & Workflow Blueprints Platform-Level RACI & Operational Ways of Working (WoW) Manual IT Governance Charter, Board Structures & Scorecards Role Profiles,
Job Description
s, and Skill Mapping Matrices Required Skills & Qualifications
Experience:
6 10 years in IT Service Management (ITSM), IT Operating Model execution, or IT Governance advisory within global enterprises or management consultancies. Certifications: ITIL v3/v4 Foundation/Managing Professional, Safe Certified (CSM/POPM), Apptio / TBM Accredited (TBMA), or Lean Six Sigma Green/Black Belt. Platform & Service Management: Expertise in ITSM platform workflows (e.g., ServiceNow), Service Catalo/Portfolio Management, and Agile delivery frameworks. Analytical Capability: Strong data visualization and process mapping skills to document capability maturity and operational workflows.
Education:
Bachelor's or Master's degree in Information Technology, Business Analytics, or Industrial Engineering. #J-18808-Ljbffr
-
ITOM GOVERNANCE, ITSM
Hace 3 días
Madrid, Community of Madrid, España Logicalis Spain Jornada completaAt Logicalis Spain, we are looking for a ITOM GOVERNANCE, ITSM & PLATFORM DELIVERY SPECIALIST to work for one of our clients in Madrid. The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed designand implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric...
-
ITOM GOVERNANCE, ITSM
Hace 21 horas
Comunidad de Madrid, Comunidad de Madrid, España Logicalis Group Jornada completaAt Logicalis Spain, we are looking for a ITOM GOVERNANCE, ITSM & PLATFORM DELIVERY SPECIALIST to work for one of our clients in Madrid. The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed designand implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric...
-
Itom Governance, Itsm
Hace 2 días
Madrid, Comunidad de Madrid, España Infinity Quest Uk Jornada completa 65.000 € - 90.000 € Por obraRole: ITOM Governance, ITSM & Platform Delivery SpecialistLocation: Madrid, Spain - hybridClient: BirlasoftRole OverviewThe ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model. This...
-
ITOM GOVERNANCE, ITSM
Hace 2 días
Madrid, Comunidad de Madrid, España Logicalis Group Jornada completa 60.000 € - 90.000 € Por obraAt Logicalis Spain, we are looking for a ITOM GOVERNANCE, ITSM & PLATFORM DELIVERY SPECIALIST to work for one of our clients in Madrid. The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed designand implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric...
-
Itom Governance, Itsm
Hace 3 días
Madrid, Madrid, España Birlasoft Jornada completaRole: ITOM Governance, ITSM & Platform Delivery SpecialistLocation: Madrid, Spain - hybridClient: BirlasoftRole OverviewThe ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model. This...
-
ITOM Governance
Hace 3 días
Madrid, Community of Madrid, España Ubique Systems Jornada completaUbique Systems is seeking an ITOM Governance, ITSM & Platform Delivery Specialist to design and implement IT processes, governance frameworks, and service management practices for a platform-centric operating model. The role translates the operating model into operational workflows, KPIs, and RACI matrices, while shaping governance charters and interfaces...
-
ITOM Governance, ITSM
Hace 3 días
Madrid, Community of Madrid, España Ubique Systems Jornada completaWe are looking for a ITOM Governance, ITSM & Platform Delivery Specialist for one of our customer who has an expertise in:- Role OverviewThe ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric...
-
Itom Governance, Itsm
Hace 5 días
Comunidad de Madrid, Comunidad de Madrid, España Ubique Systems Jornada completaWe are looking for a ITOM Governance, ITSM & Platform Delivery Specialist for one of our customer who has an expertise in:- Role Overview The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric...
-
Itom Governance, Itsm
Hace 5 días
Madrid (28001), Comunidad de Madrid, España Infinity Quest UK Jornada completaRole: ITOM Governance, ITSM & Platform Delivery Specialist Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación. Location: Madrid, Spain - hybrid Client: Birlasoft Role Overview The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation...
-
ITOM Governance, ITSM
Hace 5 días
madrid, community of madrid, España American IT Systems Jornada completaRole Overview The ITOM Governance, ITSM & Platform Delivery Specialist focuses on the detailed design and implementation of IT processes, governance frameworks, and service management practices required to support a platform-centric operating model. This role translates operating model vision into operational workflows, service catalogues, RACI matrices,...