Helpdesk Associate

Helpdesk Associate (Part-Time)Antes de solicitar este puesto, por favor, lea la siguiente información sobre esta oportunidad que encontrará a continuación.

Location:
Guadalajara, Jalisco, Mexico.
NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us.
NTT DATA, Inc. currently seeks a Help Desk Associate
- Part Time
- to join our team in Guadalajara.
RequirementsAvailability to work 22.5 hours per weekAdvanced EnglishLiking to work in IT EnvironmentWe OfferCompetitive salary30 days of Christmas bonus10 days of vacations50% Vacation bonus5 personal days per yearMedical insurance (You and your family)Life insuranceDental InsuranceDiscounts with selected OpticsOpportunity to grow in the companyActivitiesGeneral L1 support for hardware and MS Office packagesAdvance technical support for in-house applications and developmentsAnswer technical support calls providing and escalating to other support groupsProvide support based on email generated requests or reportsDocument troubleshooting steps and detailed description of the customer incidents and requestsApplies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failuresAbout NTT DATA ServicesNTT DATA Services is a global business and IT services provider xqysrnh specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services.
We are part of the NTT family of companies, a partner to 85 % of the Fortune 100.
NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law.