Product Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Specialist (PIX4Dcatch) based in Spain.
We are looking for a customer-focused Product Specialist to help B2B customers maximize the value of an innovative mobile reality-capture solution. In this role, you will act as the voice of the customer within the product development team, combining technical expertise, product knowledge, and customer engagement. You will troubleshoot complex issues, support successful product adoption, and translate customer feedback into actionable insights that shape product improvements. Working closely with developers, UX designers, product managers, and commercial teams, you will help ensure new features meet real-world customer needs. You will also contribute to product releases, beta-testing initiatives, and data-driven product decisions in an international, multicultural environment. This is an excellent opportunity for a technically curious professional who enjoys solving problems, building customer relationships, and influencing the evolution of a growing software product.
Accountabilities
Technical Support and Troubleshooting:
Serve as the product expert for the PIX4Dcatch mobile application, investigating and resolving technical issues for enterprise customers. Collaborate with developers to report, track, and prioritize bugs while recommending product improvements based on recurring customer challenges.
Customer Feedback and Product Improvement:
Act as the voice of the customer throughout the product development lifecycle. Gather, document, and communicate customer feedback to product managers, developers, and UX designers to help prioritize improvements and ensure the product addresses real-world needs.
Beta Testing and Customer Engagement:
Coordinate beta-testing initiatives with key B2B customers, collect early feedback on new features, and organize follow-up discussions to gain deeper insights into customer needs, workflows, and product expectations.
Product Release Coordination:
Communicate new features, product updates, and improvements to internal stakeholders and key customer accounts. Prepare customer communications, webinars, presentations, and support documentation to facilitate smooth releases and encourage product adoption.
Cross-Functional Product Support:
Partner with Sales, Marketing, Customer Success, and Customer Service teams to explain product capabilities, communicate feature value, and support complex customer workflows and integrations.
Product Adoption and Analytics:
Monitor product usage and adoption metrics to validate customer feedback, identify emerging patterns, and support data-informed product decisions.
Market and Competitive Analysis:
Research market trends, customer expectations, and competitor offerings to identify opportunities for product development and strengthen the product's market positioning.
Product Development Coordination:
Coordinate the development of clearly defined, lower-complexity features, working with relevant product and engineering teams to ensure requirements are understood and delivery remains on track.
Technical Documentation and Knowledge Sharing:
Develop and maintain clear product documentation, troubleshooting resources, and internal knowledge materials to improve support consistency and help teams stay informed.
Global Customer Support Alignment:
Coordinate with customer service colleagues across regions to share product knowledge, resolve escalated issues, and ensure customers receive accurate and consistent technical guidance.
Requirements:
A bachelor's degree in a technical discipline with a focus on geospatial technologies, or a related field, or equivalent practical experience. Candidates with a strong product-oriented background outside the geospatial industry are also encouraged to apply.
Approximately 2–4 years of relevant experience in B2B SaaS, ideally in Associate Product Management, Technical Support, Customer Success, Product Operations, or a similar role.
Excellent written and verbal English communication skills at a C2 level, with the ability to explain complex technical concepts clearly and adapt communication to different audiences.
Familiarity with product development, analytics, and customer support tools such as Jira, Confluence, HubSpot, and Mixpanel.
Strong problem-solving and analytical skills, with the ability to investigate technical issues, identify root causes, and translate findings into practical recommendations.
Excellent interpersonal skills and a natural ability to build trust, establish rapport, and maintain productive relationships with customers and internal stakeholders.
A proactive, customer-centric, and solutions-oriented mindset, with a genuine interest in understanding user needs and improving product experiences.