Night Auditor/Recepcionista De Noche

POSITION SUMMARYResponsible for all Front Office related issues during the night shifts. Responsible for the correct end-of-day closing of the PMS system and all POS including review and correction of daily revenue postings, system balances, payment methods, completing and developing of daily statistics and correct reporting. To assist guests efficiently, courteously and professionally in all Front Office related functions. To maintain MVW's high standard of service and hospitality at all times. Handle guest complaints in a professional manner. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.
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CRITICAL TASKSSafety and SecurityMaintain awareness of undesirable persons on property premises. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel. Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment. Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.
Policies and ProceduresProtect the privacy and security of guests and co-workers. Maintain confidentiality of proprietary materials and information. Follow company and department policies and procedures. Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
Guest RelationsAddress guests' service needs in a professional, positive, and timely manner. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Thank guests with genuine appreciation and provide a fond farewell. Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way,

requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures. File guest paperwork or documentation. Advice guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Sell a room/accommodation to guests without reservations based on availability. Assign room according to guest request and preferences whenever possible.
Reports/RecordkeepingPrint contingency lists to have a record of all guests in case of emergency. Complete the Room Rate Variance Report.
Guest ServicesAccept and record wake-up call requests and deliver to appropriate department.
Cash HandlingProcess all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Count bank at end of shift and secure bank. Balance and drop receipts according to accounting specifications.
Finance RelatedComplete the daily checklist with all end-of-day related balances/controls and all reports requested, check the completeness of all documentation given from the POS and reception prior to night audit Review the closing result and inform Accounting of any undetected or unusual balance errors Complete statistics and send them out to the required receiver.
OthersPerform other duties as required to meet the needs of the department or as instructed by Management.
CRITICAL COMPETENCIESAnalytical Skills Learning Arithmetic Computation Computer Skills Problem Solving Decision-Making Interpersonal Skills Customer Service Orientation Diversity Relations Team Work Interperso