Assistant Program Coordinator, Cet Barcelona

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Description of the Organization
This position is hired in Spain by Italica Academy Spain, S.L., the partner organization of CET Academic Programs (CET) and Academic Travel Abroad, Inc. (ATA).
Established in **, Italica Academy Spain specializes in operating educational programs in Spain.
Responsibilities
Assistant Program Coordinator responsibilities include but are not limited to the following:
Program Operations & Implementation
Support the day-to-day operations of the CET Center, including reception, preparing spaces, running errands, and addressing operational needs.
Support the planning and implementation of arrivals, orientation, activities, excursions, and other program events, including occasional evening and weekend activities.
Assist with housing planning and coordinate with the Housing Residences to address and resolve housing-related issues throughout the program.
Provide administrative, logistical, and technical support to academic staff.
Student Advising and Support
Serve as a welcoming linguistic and cultural resource for students.
Maintain regular communication with students and contribute to a positive, inclusive, and supportive program environment.
Participate in weekly student activities and monthly excursions as required to support student engagement and program success.
Participate in the emergency response rotation, with 24-hour, seven-day-a-week availability throughout the assigned rotation and respond to student emergencies in accordance with CET policies and procedures.
Maintain appropriate communication and documentation regarding significant student concerns and coordinate follow-up with relevant staff.
Communicating with Headquarters
Maintain timely and appropriate communication with Headquarters regarding student or program issues that require their attention.
Communicate relevant program updates, concerns, and incidents in accordance with CET policies and procedures.
Expected Workload and Availability
The expected workload is 36 hours per week.
The position requires high flexibility in scheduling to meet program needs.
The role is based on-site and is not remote.
Requirements
Unrestricted EU or Spanish work authorization
Experience living, working, and/or studying abroad, preferably in Barcelona
Currently based in Barcelona city
Advanced proficiency in both Spanish and English; Catalan is preferred but not required
Excellent organizational, time-management and communication skills, with the ability to manage multiple and sometimes competing priorities
Initiative, sound judgment, and the ability to respond effectively and calmly to unexpected situations and operational needs
Proficiency with Microsoft Office 365, including Word, Excel, PowerPoint, Outlook, and Teams
Working knowledge of Canvas or another learning management system (LMS)
Comfort working with classroom technology and troubleshooting basic technical issues
Cultural sensitivity and a commitment to Justice, Equity, Diversity, and Inclusion
Willingness to take on a variety of administrative, academic, student-facing, and operational responsibilities as needed
Patience, flexibility, a positive attitude, and a sense of humor.
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