Senior Implementation Consultant

RithumTM is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. We provide an unmatched platform for brands and retailers, enabling them to accelerate growth, optimise operations across channels, scale product offerings and enhance margins. Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimised consumer shopping journeys from beginning to end.
Overview
As a Senior Implementation Consultant, you lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. Acting as a trusted technical advisor, you take ownership of high-impact client projects, mentor team members, and drive process improvements that elevate client success outcomes. In this senior role, you bridge technical discovery with delivery, ensuring long-term value and satisfaction across strategic accounts. All team members are expected to leverage AI to work smarter, accelerate decision-making, automate repeatable work, and improve outcomes. You are encouraged to continuously identify opportunities to apply AI, data, and scalable processes to enhance productivity, drive innovation, and deliver greater value for our clients, partners, and teams while maintaining appropriate judgment, quality, security, and compliance.
Responsibilities
Solution Design & Technical Discovery
Lead technical discovery and solution design during late-stage sales engagements for strategic clients
Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
Implementation & Client Enablement
Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
Provide expert-level platform training and consultation to client stakeholders
Collaboration, Mentorship & Scale
Partner with Sales, Product, Engineering, and Client Success to ensure client needs are met and technical challenges are addressed
Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
Develop technical enablement resources (e.g., webinars, videos, documentation) to support onboarding and education at scale
Use AI as a default for recurring deliverables — implementation planning, client documentation, troubleshooting research, and enablement content — and share the prompts and workflows that work with your immediate team
Client Advocacy & Communication
Communicate complex technical concepts clearly to both technical and non-technical stakeholders
Represent the voice of the client in product feedback loops, collaborating with Product Management on feature evolution
Take ownership of high-risk client situations, ensuring proactive intervention and resolution
Qualifications
Minimum Qualifications
3+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
Fluent in both written and spoken English
Deep experience with product data feed formats (XML, TXT, CSV, JSON) and FTP protocols
Advanced expertise in REST and SOAP API integrations and troubleshooting
Strong working knowledge of Excel and HTML
Demonstrated ability to manage multiple complex client projects simultaneously
Excellent problem-solving, time management, and prioritization skills
Strong communication and presentation skills for technical and non-technical audiences
Proven ability to document processes and create technical enablement materials
Ability to thrive in a fast-paced, dynamic environment and adapt to evolving priorities
Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making
Preferred Qualifications
Bachelor's degree in computer science, Information Technology, or a related field
5+ years of experience in a client-facing technical role within SaaS, with a focus on onboarding or solution engineering for enterprise-level clients
Additional language proficiency is a plus
Experience working with enterprise clients and/or within the e-commerce industry
Familiarity with remote-based training tools
Project Management experience or certification (e.g., PMP, Agile)
Demonstrated success in developing online technical training cont