Technical Customer Success Manager

At Hubtype we run as a lean, tech-forward company, so our Customer Success team plays a hybrid role that combines classic CS ownership with project management. Our CSMs are the single point of contact for the customer and are accountable for the successful delivery of each project, partnering closely with our engineering team, who handle the actual development work
We are looking for a Technical Customer Success Manager who will own the end-to-end customer journey: from kickoff and discovery, through implementation and go-live, to adoption, retention, growth and renewal. The role is not about writing code, but about understanding the customers' technical and business needs, translating them into clear requirements for engineering, and orchestrating delivery across teams
Own a portfolio of strategic accounts as their main point of contact across the full lifecycle
Lead project delivery: scoping, planning, coordinating internal and client teams, managing timelines, dependencies, risks and deliverables
Run discovery sessions with customers to understand business goals, use cases and technical context
Translate customer needs into clear, structured requirements that engineering can act on, and translate technical decisions back into business language for the customer
Act as the bridge between the customer and Hubtype's engineering, product and solutions teams. The CSM does not build the solution but owns its delivery
Analyze customer data and project status to identify blockers, anticipate issues and surface opportunities
Drive adoption, monitor account health and identify upsell and expansion opportunities
Run QBRs, executive reviews, trainings and workshops with both business and technical stakeholders
Use AI tools daily to scale work: drafting, research, summarization, analysis, documentation and automation
Capture customer feedback and feed it into the product roadmap
Benefits
Fully remote policy: We are a 100% remote-first company. However, we have maintained the physical office in Barcelona for those who wish to work from there every now and then.
Flexible schedule: We fully trust our employees to get the work done. That's why we have set up the professional development time. This give you the work-life balance that you need.
Workstation set up: We help you set up your ideal workstation with everything that you need; from an ergonomic chair, standing desk. to customized IT equipment.
Career ladder: We are an ambitious company. We make sure that all of our team members grow with us as well. We help you achieve your career goals and support you along the way.
Performance Reviews: We believe in the power of feedback to make sure you are on the right track. Your manager will set up: Monthly 1:1; Quarterly performance reviews and Instant feedback.
Vacation Policy: You will have a total of 27 paid vacation days per year. On top of that, we give you the day off for your birthday and another day off to volunteer.
Trust sick leave policy: We all have sick days and that's okay. We believe that resting when you're ill is top priority. Our sick policy also includes \"compassionate days\" for the days you just don't feel 100%.
Team building: The most valuable asset of a company is its people and we strive in creating a positive team bonding with weekly/monthly and quarterly actives.
Making your life simpler: Whether it's making things easier with your kids or help you with transportation, we're always looking for ways to take the stress out of each day.
ChildCare, Transport, Restaurants (personal income tax exemption)
Discounts & Promotions
Helping you grow: We want to help you unleash your fullest potential. But it has to be a dual effort: we give you the resources and you challenge yourself to make it happen
Personal Courses, Programs, Books, Audiobooks & Podcast budget.
Job security: We provide you with a full time permanent contract from the start.
English lessons: English courses to improve our level and increase our confidence when speaking and writing in this language that we know but maybe we are not 100% in control.
Health Insurance: Access to the Sanitas Health Insurance available through the Flexible Remuneration mode.
Project management: proven track record managing complex delivery projects with multiple stakeholders, timelines and dependencies, coordinating engineering, product and client teams
Mandatory Languages: full professional fluency in English, Spanish and Catalan, written and spoken
AI-native mindset (Level 3 maturity in Hubtype score): goes beyond using AI tools as a personal assistant. We expect someone who actively designs and builds AI-powered processes and workflows to make themselves and their accounts more efficient, automating repetitive work, scaling outputs, creating reusable prompts/playbooks, and continuously raising the team's AI maturity.
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