Bpo Team Leader
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Our client is looking for a Team Leader to manage its operations team within a medical assistance service.
The ideal candidate has experience leading teams in a call centre, contact centre, customer service environment, or assistance operations.
Main responsibilities - Supervise daily operations, identify improvements, and resolve incidents.
- Support team members with complex medical assistance cases and periods of high demand.
- Train, coach, motivate, and evaluate team members.
- Organise operational planning and optimise staffing and resources.
- Monitor productivity, quality, and operational performance indicators (KPIs).
- Collaborate with other departments to improve customer experience and service efficiency.
- Help achieve productivity targets and control operational costs.
- Prepare reports and analyse performance data to support decisions.
Requirements Previous experience as a Team Leader, Supervisor, Coordinator, or Team Manager.
Experience in a call centre, contact centre, customer service, or assistance operations.
Knowledge of operational processes and incident management.
Strong communication, organisational, and problem-solving skills.
Ability to motivate, develop, and lead a team.
Customer-service orientation, accountability, and proactivity.
High level of Spanish and English.
Benefits Permanent employment contract (contrato indefinido).
Full-time position.
Intensive morning and/or afternoon shifts.
Hybrid working model.
Competitive salary plus a language allowance.
Employee and family discount programme.
International working environment.
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