It Customer Service Representative
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THE WORK: Explore opportunities to build knowledge and support the group while engaging in problem solving discussions.
This role will involve developing expertise in Customer Technical Support, fostering a collaborative environment where continuous learning and contribution are valued.
We invite you to join us in making a meaningful impact through your enthusiasm and dedication.
Drive incident and outage management, investigation, and restoration processes.
Monitor systems and analyze trends to enhance performance and prevent future incidents.
Track and facilitate acceptance of changes to production environments.
Operate information technology production services in alignment with established protocols and service level agreements.
HERE'S WHAT YOU WILL NEED: Advanced proficiency in Customer Technical Support.
Advanced proficiency in Customer Satisfaction.
It is advantageous to have prior experience in relevant related skills.
Bachelor's Degree in relevant field of studies.
BONUS POINTS IF YOU HAVE: Advanced proficiency in Quality Assurance (QA).
Intermediate proficiency in problem analysis.
Intermediate proficiency in communication skills.
Beginner proficiency in process improvement.
Beginner proficiency in conflict resolution.
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