Product Specialist

About the Role:
In the
Product Specialist
role, you will be the first layer of communication with our customers.
You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their business.
Our customers love the support and service we provide and your role will be to not only uphold similar standards but set new standards.
If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career.
This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science, etc.) eventually.
The shift timing would be:
2:30 PM to 11:00 PM CET
.
This would be
any 5 days of the week
.
This role is for people who reside in
Spain, Portugal or Italy and have full work authorization
, we are unable to sponsor work permits now or in the future.
Compensation: €26,000 per year (total compensation, including base salary, variable pay, and other allowances), depending on experience and location.
Key Responsibilities:
Taking ownership of customer issues reported and seeing problems through to resolution.
Conducting product walkthroughs and providing resolutions to customers' queries.
Researching, diagnosing, troubleshooting, and identifying solutions to resolve customer issues.
Providing prompt and accurate feedback to customers.
Ensuring proper recording and closure of all issues.
Answering questions over email, phone calls, & live video calls.
Find ways to go above & beyond to help customers.
About You:
Must be located in Spain, Portugal or Italy and have full work authorization.
Must be a
native/bilingual
speaker
of
at least one
of the following languages :
French
,
Spanish
or
Portuguese
and
fully proficient in English
.
You should have a maximum of two years of experience in any relevant role or field.
Empathy, and patience.
Curiosity and a problem-solving mindset.
Math score of 85% and above in your 10th grade.
Previous experience at a start-up or in a customer support role.
Strong analytical background - our product is very math and numbers-heavy
Solid verbal, written, presentation, and interpersonal communication skills.
Experience with Databases (including SQL queries), Microsoft Excel, PowerPoint.
Experience working with Zohodesk or other support/service software.
About PriceLabs:
PriceLabs is a revenue management solution for the short-term rental and hospitality industry, PriceLabs is a revenue management solution for the short-term rental and hospitality industry, founded in ** and headquartered in Chicago, IL.
Our platform helps individual hosts and hospitality professionals optimize their pricing and revenue management, adapting to changing market trends and occupancy levels.
With dynamic pricing, automation rules, and customizations, we manage pricing and minimum-stay restrictions for any portfolio size, with prices automatically uploaded to preferred channels.
Every day, we price over 600,000+ listings globally across 150+ countries, offering world-class tools like the Base Price Help and Minimum Stay Recommendation Engine.
In , we scaled to;
600K+ listings
160+ integrations
300+ globally remote team
70K+ customers worldwide
40% diversity
Industry awards won:
SaasBoomi
The Shortyz
The Shortyz
STRive Awards
STRive Awards
We continue to grow exponentially, backed by a strong team to take us to the next level.
Why join PriceLabs?
Work with an industry-leading product that has thousands of customers worldwide, and our customers love the product
(NPS in the 70s, Customer reviews here)
Work with a global team (19 countries and counting) of passionate individuals who accept open communication, empowerment, and a shared focus on customer success.
We are a remote-first organisation and accept work from home as the norm.
PriceLabs is an equal opportunity employer.
We are committed to providing equal opportunity in all aspects of employment.
We do not discriminate based on race, colour, religious creed, national origin, ancestry, sex, age, veteran status, marital status or physical challenges.
#J-***-Ljbffr