Player Support Specialist For A Gaming Account With Spanish And English
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TELUS Digital Bulgaria is looking for passionate Player Support Specialists.
La información a continuación detalla los requisitos del puesto, la experiencia esperada del candidato y las cualificaciones correspondientes.
Why you'll love it here:Work in the amazing TELUS Tower
- right in the heart of SofiaModern personal gym with breathtaking 360° panoramic view to fuel your wellness journeyVibrant chill & gaming zones to recharge and have funJoin our Spanish community and be part of an incredible, friendly team50+ benefits and services to choose fromAdditional health insuranceEmployee ???erral Program: Refer your friends and get an additional bonusWe offer:Relocation Bonus: €1,200 Gross (paid in 2 instalments)
- to support relocation and initial rent costs21 Days of Company-Provided Accommodation on arrival, and assistance in finding a long-term homePlane Ticket from your location to SofiaTaxi transportation directly from the airport to your accommodationFully paid trainingWhat you will do in this role:Help out our players with any issues they might have via tickets and chatProvide the best player experience with a case by case player oriented approachIdentify trending issues and bugs submitted by players and communicate them to the appropriate teamsWork with a passionate team of gamers to give our support experience a player to player feelIn this role, you will have rotating shifts across 24/7 operationsYou have:Fluency in Spanish and a good command of EnglishPlayer empathy and understanding a player's perspective when tackling their issue is requiredUnderstanding of Player SupportGaming experience – if you have played games and you can relate to a player's concept, community and mindset it will be considered as an advantageDesire to help the players as best as possible and to contribute to the team's successAbout us:TELUS Digital Bulgaria is the largest employer in the CX (Customer Experience) industry in the country with over 4,500 team members.
The company provides a broad portfolio of services
- designing, building, and delivering next-generation digital services, AI solutions, customer experience, and much more.
The company's primary focus is strict adherence to all our clients' procedures and practices.
xqbhyrx We are an independent outsourcing services provider and do not function as a local representation of our partners.
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