Delivery Partner Manager
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OverviewIn this role you partner with Delivery Service Partners (DSPs) in Spain as an advisor and operating partner to help launch and grow last-mile delivery businesses within Amazon Logistics.
You work with regional teams to ensure safety, performance, and compliant, high-quality operations while removing obstacles and driving value for partners.
You will guide DSPs through onboarding, scaling, and ongoing performance management, shaping strategy, and surfacing actions that improve the partner experience and business outcomes.
This role blends relationship management with programmatic problem solving to support a high-velocity network and deliver strong DSP sentiment.
A key hook is shaping partner
ResponsabilidadesEnsure safety compliance in collaboration with OTR Safety and Regional Managers
Guide and enable DSPs to scale operations and ramp for peak periods
Onboard new DSPs and support successful program launches
Coach DSP owners to run compliant, safe, high-performing companies
Identify workflow inefficiencies and implement network-level operational improvements
Develop and maintain strong relationships with DSP partners and internal stakeholders
Communicate alignment of DSP needs with OTR, WW/EU Product and strategy
Serve as the voice of the DSP within AMZL and support upskilling of tools
Deep dive analyses to identify opportunities to improve customer metrics
Manage contracts and monitor performance across the DSP portfolio
Requisitos principalesSpanish fluency (read, write, speak)
Bachelor's degree
Experience managing third-party resources on a regional/national scale
Experience managing contingent workforce in peak season
Strong analytical abilities with data usage confidence
Experience in Operations, Last Mile, or account/relationship management in logistics or distribution
Excellent communication across levels
Strong problem solving and proactive thinking
Collaborative and cross-functional mindset
Data analysis and interpretation
Process improvement (Lean Six Sigma/Kaizen)
Project planning in ambiguous environments
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