It Support Specialist
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OverviewIn this role, you will provide frontline IT support to a diverse user base, ensuring smooth operation of systems and equipment.
You will work closely with colleagues across the organization to deliver efficient, professional, and user-focused service.
You'll handle hardware deployments, software issues, and collaboration tools to keep staff productive.
This position offers hands-on experience in a global tech environment, with a clear impact on daily operations and user satisfaction.
ResponsabilidadesTroubleshoot and resolve hardware and software issues for all user levels, including executives
Perform hardware imaging, device deployments, and application updates
Support Windows *, Microsoft 365, and Exchange Online environments
Manage Active Directory objects (users, groups, computers)
Deliver responsive support to remote users to maintain connectivity and productivity
Document processes and contribute to user education, especially for non-technical users
Manage and resolve IT tickets through Jira Service Management
Support on-site operations five days a week
Requisitos principales4+ years IT support experience in a corporate environment
Proficiency with Microsoft 365 and Active Directory
Familiarity with help desk tools and basic networking concepts
Advanced English, fluent Spanish (Catalan a plus)
Strong problem-solving, organizational, and communication skills
Customer-focused, team-oriented approach with experience supporting managers and executives
Eligible to work in Spain (permanent residency)
problem-solving
communication
team collaboration
Microsoft 365
Active Directory
Windows *
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