Customer Relationship Intern

Company Description
Work smart, have fun and make an impact
Our purpose is to guide all companies toward a sustainable world.
EcoVadis is the leading provider of business sustainability ratings.
Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give companies actionable insights into their environmental, social and ethical risks.
Why apply to EcoVadis?
Be a part of the global sustainability change in business. Grow your career. Work with extraordinary people. Feel valued for your contribution.
Learn more about our team and culture on
EcoVadis careers page
Job Description
We're looking for a motivated and autonomous candidate to join the Services of Engagement (SEN) team, supporting our growing network of over 125,000 rated companies in maximizing the value of their EcoVadis subscription. The ideal candidate will have a thirst for knowledge and will be able to develop skills in different areas during the course of their internship with us.
Responsibilities (but not limited to):
Creation and translation content to support the team with their clients and communication
Assist in reporting and pipeline tracking to support performance monitoring
Support the team with the creation, maintenance, and optimization of workflows in HubSpot
Contribute to the creation, update, and improvement of dashboards and reports in Salesforce
Contribute to the creation, maintenance, and updates of the team's internal website
Help and support developing new processes or suggest ideas to improve the existing
Maintenance of knowledge management content and systems (in close collaboration with Enablement Team)
Other duties as necessary to support other teams within and outside the BU such as Network Growth, Customer Success for example
Qualifications
Previous experience in customer care or another customer facing role required
Fluency in English (written and verbal) - other language is a strong plus
Creative problem solver with strong attention to detail
Ability to work well in an international and multicultural environment
Experience with Salesforce and Hubspot strongly appreciated
Additional Information
Location:
Barcelona - hybrid
Starting date:
ASAP
In return for your expertise, we offer:
? Support with all the necessary office and IT equipment
? Flexible working hours
? Wellness allowance for mental and physical wellbeing
? Referral bonus policy
? Learning and development
? Sustainability events and community involvement
? Peer recognition program
? Employee-led resource groups
? Hybrid work organization (from the office or from home)
? Remote work from abroad policy
? Meals and Transportation Vouchers (Cobee card)
? Dental Benefits
? Life & Accident Insurance + Private Health Insurance
? Paid employee volunteer day
? Paid moving day (1/year)
? Time off: 1 Community Service Day + 1 Personal Day
? Summer Hours in July and August (36 hours per week)
? Hybrid Monthly Allowance for electricity and Internet
Our hiring team looks forward to reviewing your CV, in English, with a guaranteed response to every application. A new job with purpose awaits you
Don't fit all the criteria but still think you'd be a good candidate?
Please apply anyway to give our hiring team the opportunity to assess your skills and to learn more about what you could bring to EcoVadis. We're interested in hiring from a diverse and skilled talent pool, regardless of professional and educational background.
Can the hiring process be adjusted to suit my needs?
Yes. We want everyone going through the hiring process with EcoVadis to feel confident that you are able to demonstrate your full potential. We welcome applications from disabled people, people with long-term health conditions, and neurodiverse candidates. If you need any adjustments, including the provision of interview questions, please let the hiring team know.
Our team's strength comes from everyone's uniqueness and is founded upon mutual respect.
EcoVadis commits to equity, inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on color, national or ethnic origin, ancestry, citizenship, religion, beliefs, age, sex, gender identity, sexual orientation, neurodiversity, disability, parental status, or any other protected characteristic that makes you unique. In your application, we encourage you to remove personal information such as: photographs, marital status, number of children, religion, gender, residential postal code, university graduation date, past medical or parental leave(s) taken, nationality (instead, please state if you are legally eligible to work in the job region/country), university name (instead, please state any degree