Remote Level 2 Incident Coordinator

Hace 16 horas

Sevilla, España Volkswagen Group Jornada completa

Volkswagen Group Services Iberia invites an experienced Incident Management Coordinator to lead the Central Incident Board for our new Level 2 IT Operations service supporting TRATON R&D connected-vehicle products.
You will own incident intake, classification, routing, and end-to-end ticket lifecycle in JIRA and ServiceNow, ensuring accurate reporting across brands and time zones.The role emphasizes coordination over development, requiring strong ITIL, incident management, and cloud awareness#J-*-Ljbffr