Customer Support Agent
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David Kennedy Recruitmentis working with a leading airline that is seeking to onboard Basque-speaking Customer Support Advisors to assist passengers across its regional markets in Spain.
In this role, you support customers with travel-related enquiries, provide clear information about airline services and policies, and help resolve issues throughout their travel journey.
The ideal candidates have strong communication skills, a customer-focused mindset and the ability to remain calm and professional when assisting passengers with challenging situationsPosition: Customer Service AdvisorLocation: Barcelona, SpainModel: 100% On-siteEmployment type: Full-timeDUTIES AND RESPONSIBILITIESAssist passengers with flight reservations, booking amendments and cancellationsProvide information about baggage allowances, delayed luggage and missing baggageSupport customers with online check-in, boarding enquiries and travel documentationAssist passengers affected by flight disruptions and respond to refund requestsHandle customer complaints and resolve travel-related issues in a professional mannerExplain airline policies, procedures and available options clearlyDeliver a positive customer experience through effective communication and problem-solvingREQUIREMENTSFluency in Basque + English B2Strong communication and customer-service skillsAbility to understand customer concerns and provide clear, helpful solutionsCalm and professional approach when dealing with stressed or dissatisfied passengersStrong problem-solving skills and attention to detailCustomer-oriented mindset and ability to work in a fast-paced environmentBENEFITSPermanent employment contract in Spain, including applicable statutory benefits and entitlementsFive weeks of paid initial training to help you start confidently with all the tools and knowledge you need39-hour working week, Monday to Sunday, between 08:00 and 20:00, with rotating shiftsGross annual salary plus a gross annual bonusModern offices in Barcelona with a terrace, comfortable facilities and team eventsGenuine opportunities for professional development and career growth within an international company#J-*-Ljbffr
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