Team Lead Account Manager In Fintech
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At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first?ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. ??????:
Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth
Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices
Hold regular 1:1s with team members focused on performance, development and engagement
Drive team performance against net revenue growth, retention and upselling KPIs
Monitor portfolio performance and identify opportunities to improve merchant engagement
Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential
Support Account Managers in developing strong commercial conversations with merchants
Ensure balanced workload management across the team
Identify skill gaps and implement targeted coaching and enablement initiatives
Build a performance culture that rewards accountability, ownership and continuous improvement
Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.
Drive operational excellence and performance continuity
Accelerate activation and revenue generation
Strengthen cross?functional collaboration and process scalability
Develop talent and reinforce a high?performance culture
??????????:
4 to 6 years of experience in managing large accounts
Strong leadership experience, managing high?performance teams
Strong sales and upselling capabilities
Excellent verbal and written communication skills in English
Data?driven mindset with experience in monitoring KPIs and portfolio performance
Experience with UK or German market.
???????:
Opportunity to work with SumUppers globally on large?scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office?first setup
Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
Restaurant tickets (Edenred)
A dedicated annual L&D budget of €**** for attending conferences and/or advancing your career through further education
30 Days Sabbatical: Enjoy the unique opportunity to take a well?deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
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