Customer Representative

Job Title:Inscríbase sin demora
Se espera un gran volumen de solicitantes para el puesto que se detalla a continuación, no espere para enviar su CV.Customer Representative (French -speaking) - On-site LP02Job DescriptionExperience the power of a game-changing careerReady to ditch the ordinary and embrace the extraordinary?
We're a global technology and services leader that powers the brands of the future.
We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.Career growth and personal developmentThis is a great opportunity to experience the power of what's next and develop "friends for life" at the same time.
We'll give you all the training, cutting-edge technologies, and the continuing support you'll need to succeed.What you will do in this roleIn everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.Customer Service Representative on our team, you will:Take incoming customer contacts (via telephone, email, chat other automated alerts) and solve users' demandsLog call details onto call management systems and provide response and resolution within SLAMaintain service and product knowledge and expertiseEscalate potential service issuesGuide customers through the claims processMonitor and report on customer service performanceKeep up to date with all the latest products, processes and policy changesYour qualificationsWe embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn.
Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.Concentrix is a great match if you:Are proficient or bilingual in French plus fluent in EnglishHave good disposition to work in a customer service environmentHave customer care skills – ability to listen to and understand the customers' needCan take ownership of, and progress calls to resolution or to escalation call to resolutionIt will be a plus if you have:Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configurationDon't meet every requirement?
No worries.
We're dedicated to creating a diverse, inclusive, and authentic workplace for everyone.
If you feel you don't check every box, we still encourage you to apply.
We'll do our best to match you with the right job, whether it's this one or another role.What's in it for youWe challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW.
That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.In this role, we offer benefits that help support your unique lifestyle:39 hours/week permanent contract: Monday to Friday: 08:30 to 17:30Salary * euros gross/year + up to * euros gross/year in bonusCentral location in either Barcelona or ValenciaFull paid training on the company and the project you'll be working onCareer development programs and specialized coursesIf all this feels like the perfect next step in your career journey, we want to hear from you.Experience the best version of you
At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.Location: ESP Valencia - Av.
d'Aragó, 30Language Requirements: English (Required), French (Required)Time Type: Full timeConcentrix is an equal opportunity employerWe're proudly united as one team, one company, globally.
We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment.
xqbhyrx All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents#J-*-Ljbffr