Senior Analyst, Technology, Network Operations

Own day?to?day operational management of the enterprise Aruba LAN and WLAN estate (campus, branch, and site networks), ensuring availability, performance, and security.
Provide expert?level implementation and ongoing management for Aruba switching, wireless controllers/APs, ClearPass and associated management/monitoring platforms.
Lead incident, problem, and change activities for Network & Collaboration services, driving root?cause analysis, remediation, and continuous service improvement.
Strategic Outcome: Reliable, performant network services with measurable stability.
Support budget management for Network & Collaboration services, including forecasting, variance analysis, and cost optimisation opportunities.
Maintain asset lifecycle visibility (switching, wireless, licenses), supporting renewal planning and ensuring spend aligns to service demand and standards.
Strategic Outcome: Transparent cost control, accurate forecasts, and well?timed renewals with no unmanaged budget drift.
Coordinate with vendors and service partners to deliver network and security services to agreed SLAs, ensuring effective escalation and service restoration.
Support commercial activities (quotes, renewals, true?ups), contributing to business cases and ensuring value for money.
Strategic Outcome: Stable partner performance with clear accountability and commercial discipline.
Security, Standards & ComplianceEnsure network services operate in line with security policies and technical standards, maintaining accurate documentation, diagrams, and configuration baselines.
Support audits and control testing by providing evidence and ensuring timely remediation of network/security?related findings.
Strategic Outcome: Strong security posture and audit readiness with controlled configuration and documented standards.
Stakeholder CollaborationPartner with Service Desk, Infrastructure, Security, and site IT teams to deliver consistent Network & Collaboration services and a high?quality user experience.
Translate business requirements into technical designs and operational plans, supporting projects and standardised rollouts across sites.
Produce clear reporting on service health, risks, and capacity, and contribute to governance forums and CAB as required.
Strategic Outcome: Clear ownership, strong cross?team alignment, and faster resolution through effective operational engagement.
Service Improvement MindsetProactively identify opportunities to improve network performance, resilience, and operational efficiency through automation, standardisation, and monitoring enhancements.
Maintain high?quality technical documentation and knowledge articles to support supportability and faster incident resolution.
Contribute to technology roadmaps and lifecycle planning for LAN/WLAN and related security services, aligning improvements to business priorities.
Strategic Outcome: Continuous improvement with repeatable standards and better operational outcomes over time.
Operating ModelWork within a global support model, collaborating across time zones to provide responsive operational support and project delivery.
Act as an escalation point for complex LAN/WLAN issues, supporting service owners with technical analysis, reporting, and problem management.
Coordinate changes through established governance (e.
G., CAB), ensuring plans, risks, and backout steps are documented and communicated.
Strategic Outcome: Well?governed operations with strong technical ownership and predictable change outcomes.
SkillsExpert?level knowledge and hands?on experience implementing and supporting Aruba LAN (switching) and Aruba WLAN (controllers/APs) in an enterprise environment.
Strong operational experience with monitoring, troubleshooting, incident/problem management, and change control for LAN/WLAN services.
Working knowledge of SD?WAN concepts; experience with VMware Velocloud SD?WAN is highly advantageous.
Knowledge of the Zscaler suite (e.
G., ZIA, ZPA, ZDX) is highly advantageous, particularly where it intersects with branch connectivity and user experience.
Experience managing budgets and renewals (forecasting, variance analysis, and cost optimisation), with confidence working with vendors and procurement.
Clear communication skills with the ability to produce concise technical documentation, service reporting, and stakeholder updates.
Disclaimer: Bacardi seeks talent from all backgrounds to bring diversity of thought, agility and capability to our organization across the globe.
We promote a working environment where all employees are treated and rewarded fairly.
We do not tolerate any form of discrimination that adversely affects individuals or groups on the basis of national origin, race, color, religion, sex, gender, sexual orientation, marital status, disability, age, and any other legally protected aspect of a person's identity.
At Bacardi, we are committed to providing our Primos (employees) with a comprehensive Total Rewards package of compensation, benefits, incentives, allowances,