Director, Ai-Driven Service Platforms
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Ingram Micro European Services in Barcelona is seeking a Director of Business Systems to own the platform lifecycle for Zendesk, Gainsight, Formscape, and AI automation.
This leader will shape the strategy, partner with Support, Sales and Operations, and drive measurable improvements in KPIs while modernizing legacy systems.You will lead a multidisciplinary team, manage vendor relationships and budgets, ensuring secure, scalable solutions aligned with business outcomes.