It Support Specialist
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Job Description
EF - English Live
is looking for an enthusiastic and organized
IT Support Specialist & Office Facilities
to join our team in Barcelona's office.
You will be responsible for managing and maintaining the company's IT assets, ensuring their availability, configuration, and proper functioning.
You will play a key role in providing technical support to employees, managing IT-related incidents, and ensuring the smooth operation of our office technology infrastructure and facilities.
Your Responsibilities Will Include, But Not Be Limited To
IT Support and Asset Management
Manage and maintain the company's IT asset inventory, equipment stock, and procurement processes.
Provide technical support to employees, troubleshooting hardware, software, operating systems, and connectivity issues.
Monitor office network connectivity and ensure meeting rooms are fully equipped.
Coordinate IT equipment setup, deliveries, collections, replacements, and remote employee support.
Manage and escalade IT incidents, ensuring timely resolution.
Office Operations and Facilities
Oversee day-to-day office operations, coordinating with WeWork and other suppliers to ensure a smooth and well-maintained working environment.
Manage office supplies, purchases, deliveries, supplier invoices, and related expenses.
Coordinate new joiner onboarding, ensuring a welcoming and smooth first-day experience.
Organise internal events, team celebrations, and monthly employee recognition initiatives.
Coordinate shipments, equipment collections, and deliveries with external providers and EF Central.
Ensure office compliance with health and safety regulations.
Requirements
A vocational qualification (intermediate or advanced level) in IT or a related field, or equivalent experience.
A fluent level of English.
Strong organizational and time-management skills.
Previous experience in IT asset inventory management.
A high level of responsibility and ownership when handling IT equipment and company assets.
Good problem-solving skills and the ability to manage and prioritize technical incidents.
Benefits And Fun Stuff
Remote working opportunities.
28-day holidays/year
Flexible Remuneration Plan: Private medical insurance, child care voucher, restaurant tickets
Wellhub discounts
Internal Career Path and opportunities internationally.
Work in a multinational office.
Work with passionate and enthusiastic people.
#J-*-Ljbffr
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