Italian-Speaking Remote Network Support Engineer

Hace 11 horas

Zaragoza, España Mercier Consultancy Md Jornada completa

NTT DATA is seeking an entry-level Networking Remote Field Service Engineer (L1) to provide professional remote technical support to clients across the region, identifying and resolving incidents to meet SLAs.
You will use service assurance tools, document resolutions, and collaborate with clients and vendors to maintain service quality.The role emphasizes proactive incident resolution, knowledge article usage, and escalation when needed, with a focus on maintaining security and accurate CI#J-*-Ljbffr