Remote Ai Support Systems Engineer — Own The Cx Tooling
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Runway is building AI-powered simulation tools for creatives and developers.
We seek a Support Systems Engineer who ships production code, not just tickets, and who can own the end-to-end CX platform from claim to resolution.You'll shape the tooling, define rubrics, and partner with Product and Engineering to improve customer outcomes.
You will drive real-time support workflows, implement AI-driven routing and escalation, and maintain the knowledge base and reporting.
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