Spanish & Galician-Speaking Customer Support Expert – Entertainment & Streaming

Workster is partnering with a leading international customer experience provider to recruit Spanish and Galician-speaking Customer Support Experts for one of the world's leading entertainment and streaming platforms.
In this role, you will be the first point of contact for customers, assisting with account management, billing enquiries, technical issues, and questions about products and features.
Location & Work ModelRemote position from mainland PortugalRelocation to Lisbon is required for candidates currently living outside LisbonRelocation support and accommodation are available for eligible candidatesAfter relocation and initial setup/training, you will work from home in LisbonOccasional attendance at a Lisbon hub may be required for training, technical setup, or operational needsThe position cannot be performed remotely from another Portuguese city without relocating to LisbonYour RoleDeliver professional, friendly, and empathetic customer supportAssist customers with account management and billing enquiriesTroubleshoot technical issues and provide effective solutionsProvide accurate information about streaming products, services, and featuresIdentify customer needs and resolve enquiries in a timely mannerMaintain high levels of customer satisfaction while meeting quality and performance standardsCommunicate clearly and professionally throughout every customer interactionMaintain a positive and customer-centric approachWork within a multicultural and collaborative customer support environmentWork on a 24/7 rotating schedule, including nights, weekends, and public holidaysYour QualificationsFull professional fluency in Castilian SpanishFull professional fluency in GalicianEnglish B1 or higherExcellent communication and interpersonal skillsStrong customer service and problem-solving skillsComfortable working with technology and digital platformsEmpathetic, adaptable, and attentive to detailAbility to work effectively in a fast-paced and team-oriented environmentComfortable assisting customers with technical troubleshootingAvailability to work on a 24/7 rotating shift scheduleCurrently based in mainland Portugal or willing to relocate to LisbonThe OfferRemote work from LisbonFull-time position – 40 hours per week8-hour shifts + additional lunch break24/7 rotating schedule, Monday to SundayApproximately 2 weeks of comprehensive initial training, delivered in EnglishTraining covering systems, products, services, customer management, and on-the-job activitiesHealth insurance from the first day of the employment contractHoliday and Christmas allowancesRelocation accommodation option for eligible candidates living more than 100 km from the workplaceFlight costs reimbursedInitial employment contract expected to last 12 monthsPossibility of a permanent employment relationship after two yearsPortuguese annual leave entitlement, with 22 days per calendar year after the first year, subject to applicable rulesInternational and multicultural working environmentOpportunity to support a globally recognised entertainment and streaming serviceAccommodation provided for eligible candidatesPaid trainingWork remotely from Lisbon
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