It Support Specialist

Location:
Madrid, Spain
Office address:
Calle Quintanavides 19, *, Madrid
Contract type:
Permanent (indefinido)
Work model:
Hybrid (3 days on-site, 2 days remote)
Who we are
APWireless is an international digital infrastructure investment company specializing in the acquisition and management of telecom assets and wireless infrastructure. We partner with public and private asset owners across the world to create long-term value through tailored financial solutions, supporting the development of essential digital infrastructure.
Why this role matters
As our IT Support Specialist in Madrid, you are the person our teams rely on to stay connected, productive and secure. You are not just resolving tickets. You are maintaining the operational backbone of our Spain office and supporting colleagues across markets. Your ability to anticipate needs, resolve issues efficiently and communicate clearly across a multilingual environment has a direct impact on how well the business runs day to day.
What you will do
Technical Support & Helpdesk
Provide application, operating system, networking and hardware support to local and remote staff
Manage support requests through our ticketing system, tracking issues from intake to resolution
Troubleshoot network systems and respond to technical emergencies
Systems Administration
Deploy, configure and maintain workstations, peripherals and handheld devices (iOS and Android)
Administer user accounts and access management via Microsoft EntraID
Manage device lifecycle using Intune and Autopilot
Support and maintain our Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive and Teams Voice
Infrastructure & Operations
Maintain audio/video equipment and support meeting room setups
Contribute to the development and implementation of IT policies and procedures
Manage asset inventory and produce audit reports and metrics as needed
Collaborate across departments to assess evolving IT needs and communicate relevant updates to management and staff
What we are looking for
Required qualifications
2 to 4 years of experience in a corporate IT support role
Solid hands-on knowledge of Windows *, Microsoft 365 and Active Directory
Experience with device management tools such as Intune and Autopilot
Familiarity with LAN/WAN environments and VOIP systems, including MS Teams Voice
C1 level in both Spanish and English, written and spoken
Strong communication and customer service skills
Nice to have
Professional certifications such as CompTIA A+, Network+ or Microsoft MCSA
Experience with remote support tools (TeamViewer, RDP or similar)
Experience in an international or cross-functional environment
What we offer
Permanent contract within a growing international group
Competitive salary complemented by an annual performance-based bonus
Hybrid work model: 3 days in our Madrid office, 2 days remote
Private health insurance with Sanitas, fully covered for the employee
Meal vouchers through Pluxee
A structured onboarding and long-term development opportunities within APWireless
Our recruitment process
Our process typically includes:
An initial conversation with the Talent Acquisition team
One or two interviews with the hiring manager and relevant stakeholders
Steps may vary slightly depending on the role and local context.
Use of artificial intelligence in our recruitment process
As part of our recruitment process, we may use automated tools, including AI-based solutions, to assist in the screening and analysis of applications. These tools are used solely to support application management and improve process efficiency. All hiring decisions involve human evaluation. No final decision is made based solely on automated processing. We are committed to using these technologies responsibly, transparently and in compliance with applicable data protection and employment regulations.
Our commitment
At APWireless, we believe that sustainable performance is built on accountability, collaboration and inclusion. We are committed to providing equal opportunities to all candidates and to fostering a work environment that is inclusive, respectful and conducive to professional growth.