Remote L1 Tech Support Specialist

Hace 4 horas

Sevilla, España Gr8 Tech Group Jornada completa

GR8_TECH, a leader in B2B iGaming platform services, seeks a proactive L1 Support specialist to own complex tickets and manage incident timelines.
You will use server logs, monitoring tools, and Browser DevTools to diagnose issues, coordinate responses, and keep clients informed.Ideal candidates have 1+ year in B2B SaaS support, experience with incident workflows, and familiarity with Jira/JSM, Zendesk, or ServiceNow.
This remote-first role requires flexible hours for a 24/7 schedule.
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