Cs Asia Market Export Temporary
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This position is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.
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Customer Service Agent Asia Market Export must follow daily the operational KPI's to analyze inefficiencies to allow us to put in place actions to solve it,Always looking for the excellence of our service levelResponsibilities:Essentials
Responsibilities:
Manage customer service activities to ensure excellent serviceWork closely with Supply Planning, Distribution and Finance to achieve objectives and plansSupport Sales & Marketing to achieve sales plans, keep information up to date to share and validateCoordinate databases (Customer & material master etc) are correct to avoid complaints, returns and credits due to wrong dataSupport customer requests, act as a central contact for any questionParticipate and engage in continuous improvement efforts to drive order process quality and efficiency-
Requirements:
Bachelor's Degree preferably in business/ or supply chain management plus 3 -5 years' experienceCustomer service knowledgeSkills in Microsoft Office.
xghoner SAP knowledge of SD module or JDEFluent in English language (C1)Company Description:Working closely with REVLON for their HQ in Barcelona, we are looking for Customer Service Temporary Asia Market based in BarcelonaThe Customer Service Europe Market is responsible to executing Order to Delivery Process that will support to sales department and it is the first contact for our customer for services level performance.
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