Post-Delivery Experience Lead

Hace 2 días

Barcelona, España Delivery Hero Jornada completa

Glovo, part of the Delivery Hero group, seeks a leader to own the post-delivery experience—from initial complaint to resolution—across multiple countries.Presente su candidatura después de leer los siguientes requisitos de habilidades y cualificaciones para este puesto.You will drive KPI improvements, shape processes with the central team, and roll out AI-assisted support while managing a growing post-delivery team.
xqysrnhYou will work with Finance, Product, and other functions to ensure root-cause analysis informs policy and tooling changes, balancing customer satisfaction with profitability.