Remote Networking Field Service Engineer — Entry Level
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NTT DATA in Spain is seeking an entry-level Networking Remote Field Service Engineer (L1).
The role involves operating regionally and delivering professional remote technical support to clients by identifying and resolving incidents, ensuring adherence to SLAs and documenting resolutions.
You'll use knowledge articles and service assurance tools, coordinate with vendors and colleagues, monitor service delivery against SLAs, and escalate issues as needed.
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