Reservation Agent

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Sunset Hospitality Group (SHG) is a leading multinational lifestyle hospitality group, with a wide portfolio encompassing Hotels & Resorts, Restaurants, Beach Clubs, Nightclubs, Fitness Centers, and more.
SHG operates over 81 venues in 22 countries with a commitment to delivering authentic and diverse hospitality experiences that bring people together worldwide.
We are looking for a Reservation Agent to join our team at METT Hotel & Beach Resort Marbella
- Estepona (Spain).
Main ResponsibilitiesHandle client and travel agency requests with a proactive sales approach, ensuring a seamless and personalized experience.
Manage individual and group reservations, ensuring efficient and high-quality service.
Provide accurate information regarding rates, availability, and hotel services.
Coordinate with other departments to ensure a smooth guest journey.
Maximize upselling opportunities and optimize hotel occupancy.
QualificationsMinimum 1 year of experience in the hospitality industry, preferably in a similar role.
Languages: Fluent in English and Spanish.
Additional languages such as Arabic, French, or German are highly valued.
Strong communication skills and attention to detail.
Ability to work in a fast-paced, customer-focused environment.
Knowledge of hotel reservation and management systems (Opera, Fidelio, or similar).
BenefitsCompetitive salary above industry standards.
Exclusive discounts across all Sunset Hospitality Group venues.
Career growth opportunities within an international hospitality company.
xghoner Continuous training tailored to professional development.
You can learn more about our company: & J-*-Ljbffr