Software Engineering Manager

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.
Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.
Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.
At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.
How we work at Aircall:
We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here.
As a
Software Engineering Manager for Integrations
, you will define technical strategies, oversee software development, and drive operational excellence to deliver reliable, secure, and high-quality solutions.
Your team focuses on:
Building, scaling, and maintaining Aircall's strategic CRM and helpdesk integrations (HubSpot, Zendesk, Pipedrive, Zoho, and others) to deliver best-in-class ecosystem experiences
Evolving the Integration Manager platform — creating reusable, scalable components that accelerate the development of new integrations and reduce time-to-market
Enabling Aircall's AI Agent (voice and messaging) to retrieve and push data across integrated external systems through MCP-based connectivity
Managing technical relationships with external technology partners, acting as the engineering liaison to align on API contracts, integration timelines, and quality standards
Maintaining the public API and webhook platform that empowers third-party partners to build and grow integrations on top of Aircall's ecosystem
You'll collaborate closely with
product managers, customer-facing teams, and cross-functional stakeholders to translate business needs into technical execution.
Your Responsibilities @Aircall
Define the technical vision and roadmap aligned with business goals and customer needs
Oversee software design and architecture to ensure scalable, maintainable, and reliable solutions
Recruit, onboard, mentor, and provide feedback to team members while building an inclusive and collaborative culture
Collaborate with product and customer-facing teams to understand needs and prioritize features based on impact
Manage timelines, priorities, and quality to ensure predictable and successful delivery of software releases
Ensure system reliability, availability, and performance through robust monitoring and alerting systems
Work with product, operations, and customer success teams to deliver holistic solutions
Drive initiatives to reduce technical debt, optimize processes, and improve team efficiency
Use customer feedback and analytics to guide product enhancements and iterative improvements
Measure team performance (e.g., delivery velocity, uptime) and share updates with stakeholders
Adhere to security best practices and regulatory requirements
Leverage emerging technologies and tools to maintain a competitive edge
Communicate clearly and proactively with stakeholders, keeping them informed of progress, risks, and trade-offs
Manage technical relationships with external technology partners (e.g., HubSpot, Zoho, Zendesk), ensuring alignment on API requirements, integration roadmaps, and quality standards
Qualifications
10+ years of experience in back-end or full-stack development
5+ years of experience managing a team of Engineers
Expert level programming ability with Typescript/Javascript, Ruby, Python, or equivalent languages
Professional experience in delivering software with a focus on security, scalability, availability, and performance
Exceptional understanding of software development practices, scalable system architecture, and cloud-based platforms
Familiarity with modern development tools, CI/CD pipelines, and monitoring solutions
Analytical and problem-solving skills, with the ability to effectively troubleshoot complex issues
Ability to recruit, mentor, and retain engineering talent while fosterin