French & English Technical Support Agent N1
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Location:
Barcelona 💼 Contract: Permanent / Indefinite contract 🕐 Schedule: Monday to Friday 💰
Salary:
€22,000 – €25,000 gross annual salary 🌍 Languages: French + English 💻 Certification: CCNA 1 (Cisco Certified Networking Associate – Level 1) Tasks 🚀 Join our team Are you a French and English speaker with a passion for technology and a CCNA 1 certification ? We are looking for a French & English Technical Support Agent to join our team in Barcelona and provide first-level support for an international client in the Internet & Technology industry . This is a great opportunity for someone who combines strong communication skills with a basic technical/networking background and would like to develop their career in IT support. Requirements 🎯 Your main responsibilities
- Provide first-level customer and technical support to users.
- Assist customers with basic questions and issues related to internet services.
- Identify and troubleshoot basic connectivity and technical problems.
- Follow established troubleshooting procedures and technical guidelines.
- Collect the necessary information to understand and resolve incidents.
- Escalate more complex technical issues to the appropriate support teams.
- Keep customer information and incident records accurately updated.
- Provide a professional and customer-focused service in French and English .
- Ensure a positive customer experience throughout the support process. 👤 What are we looking for?
- Native or fluent French – C1/C2 level.
- Fluent English – minimum C1 level.
- CCNA 1 certification or equivalent basic Cisco networking knowledge.
- Basic understanding of: TCP/IP LAN/WAN Network connectivity Routers and switches Basic troubleshooting
- Good communication and problem-solving skills.
- Customer-oriented mindset.
- Ability to explain technical information clearly to non-technical users.
- Previous experience in customer service, technical support or a contact centre is a plus. Benefits ⭐
What we offer
- Permanent / Indefinite contract.
- €22,000 – €25,000 gross annual salary , depending on experience and technical knowledge.
- Monday to Friday schedule.
- No weekend shifts.
- International working environment.
- Opportunity to develop your technical and customer service skills.
- Professional growth within an international BPO and customer experience environment.
- Training and onboarding provided. 📩 Interested? If you are a French & English speaker with CCNA 1 certification and you're looking for a stable Monday-to-Friday position where you can combine customer service and technology , we'd love to hear from you Apply now and join our team in Barcelona.
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