SD Level 1 Techs Core Service Hours Copy 09

THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in team discussions and contribute to providing solutions for work-related challenges. This role will allow you to engage deeply with Customer Technical Support, fostering growth and expertise in this area. Join us to make a meaningful impact and grow your skills in a supportive environment. Drive incident and outage management, investigation, and restoration processes. Monitor systems and analyze trends to enhance performance and prevent incidents. Track and facilitate acceptance of changes to production environments. Operate information technology production services in alignment with management protocols and service level agreements. HERE'S WHAT YOU WILL NEED: Advanced proficiency in Customer Technical Support. A minimum of 1 of experience in relevant related skills. Bachelor's Degree in relevant field of studies. BONUS POINTS IF YOU HAVE: Advanced Customer Satisfaction Advanced Quality Assurance (QA) Intermediate problem solving Intermediate communication skills Beginner analytical thinking