Technical Customer Support
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- French & English Speaker At Netzon Group, we’re growing fast—and we’re looking for motivated Technical Customer Support Agents to join our International Team in Barcelona for our Netatmo Campaign. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. 🌍
About the Role
As a Technical Customer Support Agent, you will be in charge of helping Netatmo clients for any type of issues they could have with their smart consumer electronics (Smart Locks, Smart Weather Station, Smart Camera, etc.). You will handle tech queries from customers and strive for first-contact resolutions. ✅
Key Responsibilities
• Understand and respond to client's requests.
• Analyze the client's situation to answer quickly and efficiently.
• Identify technical incidents, apprehend them and provide an appropriate solution.
• Offer adequate solutions with a positive approach.
• Organize product returns and follow up on exchanges and repairs. 🔍What We’re Looking For
• Fluency in both Italian and English.
• Organization and interpersonal skills.
• Empathy, with the ability to analyze problems and offer tailored solutions.
• Interest in smart home consumer electronics.
• Teamwork experience.
• You adjust quickly to new environments, and you can follow procedures and deal with deadlines. 🎁
What We Offer
• Start Date: ASAP.
• Contract: Temporary 2 months (1 Month of probation with possible extension)
• Full-Time: 39 hours per week.
•
Working Hours
Monday to Friday from 9:00 AM to 6:00 PM.
•
Salary:
€20,673.48 gross per year.
• Performance Bonus: €100 gross monthly based on KPIs.
• Top Performer Bonus: €150 monthly based on KPIs.
• Working Model: Hybrid (6 days per month in office).
• Training: 1 week
• Office
Location:
Barcelona (Eixample). 💡 Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. 👉 Start your career with us—apply now and become part of our growing team
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