Logistics Manager

Hace 5 días

España Draiver Jornada completa

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About the Company
DRAIVER is a leading logistics platform with self-learning capabilities that lets companies plan, coordinate, and execute vehicle transfers. We simplify management by connecting businesses with transport services and independent drivers: fast, direct access to jobs and drivers, routes and GPS tracking, digital documentation, and payment options. Our all-in-one app gives you the tools to run your business better. What We’re Looking For We’re looking for a Logistics Manager to join our team and help improve our data and operational efficiency. You’ll play a key role in analyzing, interpreting, and optimizing processes to meet company goals, ensuring vehicle transfers are executed correctly and our customers receive a quality service.

Key Responsibilities
• Oversee driver trips and ensure they are completed in line with the terms and conditions.
• Manage day-to-day operations to guarantee quality service for customers and drivers.
• Act as operational owner for assigned clients and track their service levels.
• Recruit, onboard, and ensure the quality of the network of independent drivers in your area, in compliance with the terms and conditions and the Rider Law (ley rider).
• Control reimbursable expenses (fuel, tolls), manage claims with the insurer, and monitor margin per trip.
• Support the rollout of the SaaS / car-carrier solution with customers who move vehicles with their own drivers.
• Monitor operational KPIs and analyze them to generate insights on the operation.
• Handle key incidents and define the processes needed to resolve them.
• Create and review operational processes and routines to improve internal operations and the customer experience. Requirements
• At least 1 year of experience in operations.
• 1 year of experience in customer service and 1 year in application support.
• KPI
- and data-driven decision making; analysis in Excel / Google Sheets.
• Strong sense of ownership and autonomy in solving problems.
• Stakeholder management and strong communication skills.
• Completed degree, or in final year, in a field related to the role.
• Basic English is a plus.
• Basic knowledge of SQL, Excel / Google Sheets, and Google Workspace; experience with HubSpot and Salesforce is a plus. Competencies
• Critical thinking and problem solving
• Ability to work under pressure
• Teamwork and multitasking
• Effective communication
• Proactivity and incident management
• Ambition
• Decision making
• Resilience
• Flexibility
• Quick learning
• Action orientation
• Self-awareness

América

Europa

Asia / Oceanía

África

Logistics Manager

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