Front Desk Agent

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. What’s the Job? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll be one of the main points of contact for our guests, ensuring a seamless, personalized, and elevated experience at every stage of their stay. You’ll not only handle transactions, offer local insights, and anticipate every detail of a friction-free visit — you’ll also create the warm and sophisticated atmosphere that makes every guest feel truly welcome from the moment they arrive. Your Day-to-Day
• Be the warm welcome that kicks off a memorable InterContinental experience.
• Take and manage guest bookings, up-selling opportunities, and share ways to enhance their stay.
• Ensure smooth check-in and check-out experiences — verifying IDs, issuing keys, and managing safety deposit boxes.
• Stay one step ahead of guest needs — record and act on preferences, and handle messages, requests, questions, and concerns.
• Be a trusted and discreet point of contact for all guests, resolving any issue with empathy and efficiency, and escalating when needed.
• Take ownership of guest complaints and ensure resolutions exceed expectations.
• Maintain full awareness of daily events, VIP arrivals, and special occasions, ensuring personalized touches throughout the stay.
• Ensure the Front Desk and lobby areas are always immaculate, welcoming, and inviting.
• Work closely with other hotel departments to ensure a seamless and consistent guest experience throughout the stay. What We Need From You
• Excellent communication skills – you’ll be approachable, empathetic, and professional with every guest interaction.
• Strong problem-solving skills – you see challenges as opportunities to create memorable moments.
• Guest service mindset – you understand and embody True Hospitality in every gesture.
• Fluency in Spanish and English – additional languages are highly valued.
• Flexibility – night, weekend, and holiday shifts are part of the role.
• Previous experience – ideally at least 6 months in a front desk, concierge, or guest service position, preferably in a luxury environment.
• Familiarity with Opera PMS is an advantage. What to Expect From Us
• Competitive salary and benefits.
• Discounted international room rates for you and your family.
• Employee recognition programs and career development opportunities.
• Access to IHG’s global learning platform and training programs.
• Complimentary meals while on duty.
• Uniform and laundry service. At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized, and respected – wherever they are in the world. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.