Quality & Food Safety Manager - Operations Standards
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- Operations Standards 📍 Madrid, Spain About Street Street Smash Burgers was born in Lisbon in 2024 with a simple idea: going back to the roots of the burger with quality product and the smash technique. 100% beef, an open kitchen and a casual, authentic atmosphere. Today we’re growing across nearly 40 restaurants in 4 countries, and we’re looking for people with the drive to learn, energy and rhythm to grow with us. The role We’re looking for a Quality & Food Safety Manager to own how Street Smash operates across Portugal, Italy, Spain and Switzerland. You’ll define and maintain our operating standards, lead the Quality teams who check they’re truly implemented in stores, and make sure what we audit is what we teach. What you’ll do Operating standards
• Define and own the operating standard for every area: food safety, quality, production, service and store routines
• Treat the OPS Manual as a living document: keep it up to date, improve it continuously and create new processes where missing
• Turn each standard into a one-page sheet that stores can use (Build Ups)
• Own the Street Smash Academy and technical onboarding, so what’s audited is what’s taught
• Make sure the standard is the same in all 4 countries, adapting only what local regulation requires Implementation and control
• Lead the Quality teams (2), who verify in stores that the standard is implemented, and set their visit and audit routines
• Review how the standard is implemented and help teams do it right, in stores and with the Heads of OPS, instead of just pointing out failures
• Turn audit and visit findings into a prioritized action plan and follow it up with the Heads of OPS
• Close and manage the external food safety audit program
• Manage the semiannual store Refresh (uniforms, signage, stickers, menus)
• Visit stores together with the Heads of OPS in the 4 countries to check standards on the ground
• Make sure store openings meet the OPS and quality standards required by the company
• Define the standards for product launches, LTOs and new equipment, and check they’re met in stores
• Handle incident management: food safety crises, allergens, traceability and product recalls
• Define who handles official inspections by health authorities and how stores prepare, in each country
• Use voice of the customer (complaints, reviews, mystery shopper) as input to improve the standard Who we’re looking for Must-have
• Real, hands-on experience in restaurant operations — not just from an office
• University degree; 3-4 years in restaurants, foodservice or food retail, ideally leading teams
• Experience creating and implementing operating procedures and training programs
• Solid knowledge of food safety regulations and HACCP, with experience in external audits
• Professional working proficiency in Spanish and English Nice-to-have
• Professional working proficiency in Portuguese or Italian
• Advanced Google Sheets and Google Workspace, and proficiency with AI tools
What we offer
• A structured, fast-growing company
• Dynamic, results-oriented environment
• Continuous training and real career growth
• Company benefits
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