New Balance EMEA
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- German Speaker At Netzon Group, we’re growing fast
- and we’re looking for motivated Customer Service Agents to join our International Team in Barcelona. If you enjoy helping people, communicating in a dynamic environment, and being part of a supportive, multicultural team, this role is for you. 🌍
About the Role
As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing a well known sports brand. ✅
Key Responsibilities
• Work with customers to answer product information and resolve queries in a skillful and professional way.
• Put yourself in our customers shoes, analyze their problems and tailor solutions for them.
• Communicate with customers via phone, email, chat and social media.
• Become an expert and brand ambassador for the brand.
• Maintain a high level of professionalism and customer satisfaction.
• Collaborate with team members and supervisors to improve service quality. 🔍What We’re Looking For
• Fluency in both Dutch and English.
• A passion for helping customers.
• Ability to deal with sensitive calls with empathy.
• Strong administrative skills with an eye for details.
• A strong professional and proactive approach to problem solving. 🎁
What We Offer
• Start Date: November 2026
• Contract: Fixed-Term 3 months with posibility for extension (1 month probation).
• Part-Time: 25hrs per week
•
Working Hours
Tuesday to Friday 16hs to 20hs and Saturdays 9hs to 14hs.
•
Salary:
€19,800 pro rated gross per year.
• Working Model: Hybrid
- 6 days per month in the office.
• Training: Full-Time Training for 2 weeks
- 9 to 18hs Monday to Friday.
• Office
Location:
Barcelona (Eixample) 💡 Why Join Netzon Group? Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide. 👉 Start your career with us-apply now and become part of our growing team
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