Customer Success

Hace 1 día
Barcelona, Catalonia, España Ovianta Jornada completa 28.000 € - 34.000 € Por obra
Customer Success About OviantaOvianta is a Barcelona-based startup helping private medical clinics work smarter in the front office. Our AI platform automates admin work and ops such as inbound calls, scheduling, and follow-ups using AI agents. This allows clinics to increase revenue and improve the patient experience. We raised €540,000 in pre-seed funding from top venture capital firms last year and are now growing our Customer Success team. This role is critical to driving customer adoption and growth. The RoleYou will contribute to customer onboarding and account management. This is a hands-on role combining onboarding, account management and support tasks. You will work closely with the Product team. You will manage medical clinics and groups of clinics, building long-term relationships and growing accounts over time. Conditions
• Competitive salary (28.000-34.000€ OTE)
• Growth opportunities
• Snacks, coffee & fruit
• Hybrid work: 1 remote day per week What You Will Do
• Own customer onboarding end to end. Lead kick-off calls, guide clinics through implementation, and ensure they understand how our AI agents work in their daily operations.
• Be the main point of contact for your clinics. Build trusted relationships, communicate regularly, understand their needs, and act as their reference person inside Ovianta.
• Drive adoption and engagement. Monitor usage, identify risks early, help clinics discover new features, and ensure they get the most out of the platform.
• Own expansion and renewals. Identify upsell opportunities and propose upgrades and add-ons.
• Act as the voice of the customer. Collect feedback, feature requests, and friction points, and translate them into actionable input for Product and Engineering.
• Why This Role MattersCustomer Success is core to Ovianta’s growth. Retention and expansion depend on how well clinics are onboarded, adopt the product, and continue to see measurable value. This role offers strong ownership and visibility. Your work will directly influence product decisions, customer outcomes, and company growth. Who You Are
• You are genuinely customer-oriented and take ownership of results.
• You are an excellent communicator who makes complex things simple.
• You are empathetic, resourceful, organized, and proactive.
• You are comfortable with technology and driven by data. Requirements
• Fluent Spanish and English (C1 level).
• Previous experience in a customer-facing role in tech.
• Ideally, 2+ years as a Customer Success Manager in a SaaS company.
• Comfortable using HubSpot, Intercom, and Slack (or similar tools). Why Join Ovianta
• Real impact on customers, no silos.
• High ownership from day one.
• Professional growth within the company
• Opportunity to Phantom share plan
• Ambitious team leading AI voice in healthcare

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