Information Technology Support Specialist

WE ARE HIRING: IT Support Specialist (L2) – Desktop & Client Services (m/f/d)

Location:
Sámano-Castro Urdiales, Spain Employment Type: Full-time, fixed-term (6 months only)

Working Hours
40 hours/week, fixed office hours – no flexibility Work Model: 100% on-site – no remote or hybrid work Start Date: Immediately preferred

About Us
Excis is a global IT company with 6,000+ certified technicians operating in 190+ countries and providing multilingual 24/7 support. We work with leading international clients and deliver first-class IT support at the highest level.

About the Role
We are looking for motivated IT Support Specialists (L2) to join our team in Sámano-Castro Urdiales, Spain. This position offers the opportunity to work on a high-profile project and gain valuable experience in a dynamic, international environment. Responsibilities
• Provide second-level desktop support remotely and on-site.
• Troubleshoot hardware, software, and network issues, including Windows, MS Office, printers, and peripherals.
• Handle and resolve service tickets in accordance with SLAs.
• Set up and configure workstations and IT equipment.
• Support system upgrades, patches, and infrastructure activities.
• Document troubleshooting steps and solutions accurately.
• Escalate complex technical issues to third-level support.
• Maintain a high level of customer service and user satisfaction. Requirements
• 2 years of experience in desktop support or IT helpdesk (L2).
• Good knowledge of Windows operating systems, including blue screen (BSOD) troubleshooting, system errors, and driver-related issues.
• Experience with workstation imaging and re-imaging, including OS deployment, software installation, and device configuration.
• Knowledge of printer troubleshooting, including offline status, connectivity, print queues, and drivers.
• Working knowledge of Active Directory, including user account status, account unlocking, and basic account troubleshooting.
• Understanding of IT service management (ITSM), including the difference between incidents and service requests, ticket prioritization, and SLA management.
• Experience troubleshooting Microsoft Outlook and email delivery issues, including connectivity, mailbox configuration, and synchronization.
• Knowledge of docking station and peripheral troubleshooting, including USB-C connections, monitor detection, drivers, and power or connectivity issues.
• Good understanding of basic networking concepts, including TCP/IP, DNS, and DHCP.
• Ability to diagnose technical issues systematically, identify root causes, and document resolutions.
• Strong communication, problem-solving, and customer service skills.
• Ability to work independently and as part of a team.
• Personal vehicle required.
• Valid driver's license required. Language Requirements
• Spanish: B2 or higher (certified).
• English: B2 or higher (certified). Work Authorization
• Valid, unrestricted work authorization for Germany is required.
• No visa sponsorship or work permit support is available. Availability
• Immediate availability preferred.
• Maximum 2 weeks' notice period.

We Offer
• Competitive salary.
• Full-time employment with fixed, regular office hours.
• A six-month fixed-term contract.
• Opportunity to work on a high-profile project with a global automotive leader.
• Statutory social benefits.
• A collaborative and energetic team environment. Why Join?
• Gain valuable experience supporting a global automotive client.
• Work in a collaborative and international team.
• Contribute to impactful IT service improvements.
• Develop your technical troubleshooting and customer service skills.
• Be part of a team that values innovation and user satisfaction. Apply Now Please send us your CV and a short cover letter in English or Spanish.