Customer Experience Specialist
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• Based in Barcelona: Essential for local alignment, process coordination, and occasional face-to-face working sessions.
• Fast Learner & Resourceful: You pick up new tools and processes quickly, solve everyday bottlenecks independently, and don’t need step-by-step supervision.
• Versatile & Efficient: You enjoy a fast-paced environment where you can wear multiple hats and deliver fast, high-quality results. Responsibilities & Scope
• Customer Experience (End-to-End): Manage customer support via Gorgias, handling inquiries, returns, incidents, and brand communication smoothly.
• E-Commerce Maintenance: Update and maintain Shopify (product listings, basic shop edits, order updates).
• Email Marketing Execution: Set up and dispatch email campaigns via Klaviyo.
• Logistics & Operations: Coordinate with logistics/warehouse partners whenever needed to resolve shipments or inventory issues.
• Process Documentation: Help document and structure operational procedures (SOPs) to keep tasks organized. Nice to Have (Bonus, not core)
• Basic understanding of Instagram & content publishing rhythm.
• Affinity with the brand’s aesthetic and visual identity.
• Basic design skills to create simple assets (e.g., banners in Canva or newsletter layout). We are NOT looking for
• Someone looking for a purely creative or high-level strategic role.
• Someone who requires constant direction or hand-holding.
• Someone with no hands-on experience in e-commerce operations.
• Candidates based outside of the Barcelona area. Role Type: Freelance, Part-Time (20h / week) Compensation: €600 / month (with potential for increase based on performance and project growth)
Location:
Barcelona, Spain (Hybrid / Occasionally On-site) •
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