Training & Network Development Specialist

At EBRO SUV, a fast-growing automotive OEM with expanding European and international operations, we believe that a highly capable and well-trained dealer network is essential to delivering an outstanding customer experience, ensuring operational excellence, and strengthening our brand presence in the market. The Training & Network Development Specialist will be responsible for developing, coordinating, and implementing training initiatives across the dealer network, ensuring that all dealer teams have the knowledge, tools, and capabilities required to represent the EBRO brand successfully. This position combines training management, network development, dealer support, product knowledge, and performance improvement initiatives. The role requires close collaboration with internal departments, dealerships, and external training partners and involves regular travel across the network.

Key Responsibilities
1. Training Strategy & Network Development
• Design, coordinate, and deploy the annual training plan for the dealer network.
• Identify training and development needs across Sales, Aftersales, Customer Experience, Product, and Brand functions.
• Support the onboarding and development of new dealerships and network personnel.
• Ensure a consistent implementation of training programs and development initiatives across the network.
• Promote a culture of continuous learning and professional development within the dealer network. 2. Training Delivery & Capability Building
• Organize, coordinate, and deliver training sessions, workshops, and learning activities in both physical and digital formats.
• Coordinate internal subject matter experts and external training providers.
• Support the creation, adaptation, and continuous improvement of training materials and learning content.
• Ensure dealer teams complete required training paths, certifications, and development programs.
• Provide coaching and guidance to dealer teams when required. 3. Product Knowledge & Brand Standards
• Support the rollout of product launches, new technologies, and strategic brand initiatives.
• Ensure dealer teams maintain an up-to-date understanding of products, features, technologies, and competitive positioning.
• Collaborate with Product, Marketing, Sales, and Aftersales departments to develop and deliver training content.
• Promote the consistent application of EBRO brand standards and customer experience guidelines throughout the network. 4. Customer Experience & Dealer Performance
• Conduct regular dealer visits to assess training effectiveness and identify capability gaps.
• Support dealerships in improving customer experience standards and operational performance.
• Monitor dealer readiness and competence levels across key business areas.
• Gather feedback from the dealer network and propose improvement initiatives.
• Act as a key point of contact between dealerships and internal departments for training-related matters. 5. Training Reporting & Continuous Improvement
• Monitor training KPIs, certification levels, attendance rates, and overall training effectiveness.
• Prepare regular reports and presentations on network development activities.
• Analyse training outcomes and identify opportunities to improve learning programs and dealer performance.
• Support the implementation of best practices and continuous improvement initiatives across the network. Required

Qualifications:
Education
• Bachelor's Degree in Business Administration, Marketing, Engineering, Automotive Management, Education, or a related field.
• Master's Degree or specialized training in Learning & Development, Automotive Business, or similar is considered a strong plus. Experience
• Minimum 3-5 years of experience in automotive training, dealer network development, learning & development, sales operations, aftersales operations, or related functions.
• Previous experience within an automotive OEM, importer, dealership group, or automotive consultancy is highly valued.
• Experience working with dealer networks and multi-stakeholder environments will be considered a strong advantage. Skills
• Strong organizational and project management capabilities.
• Excellent communication, presentation, and facilitation skills.
• Ability to manage multiple projects and stakeholders simultaneously.
• Strong analytical and problem-solving skills.
• Customer-oriented mindset with a focus on network performance and continuous improvement.
• High adaptability within fast-paced and evolving environments.
• Ability to influence and build strong relationships across different functions and levels. Languages
• Spanish (native or fluent).
• English (advanced/professional level) is mandatory.
• Additional languages are considered a plus. Availability
• Willingness to travel frequently across Spain.
• Availability for international travel when required. Key Competencies
• Dealer Network Development.
• Training & Coaching.
• Stakeholder Management.
• Customer Experience Focus.
• Communication & Influence.
• Planning & Organization.
• Continuous Improvement.
• Business Partnership.
• Adaptability & Flexibility.
• Relationship Building. Why Join EBRO? Join an ambitious automotive OEM during a key phase of growth and transformation. You will have the opportunity to play a critical role in developing the capabilities of our dealer network, contributing directly to customer satisfaction, operational excellence, and the successful expansion of the EBRO brand.