French Remote Customer Service Agent in Madrid
Hace 7 días
Valencia, Valencian Community, España
Recruit4Work SL
Jornada completa
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Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.
🌟 Ready to take your career to sunny Madrid? ☀️
We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience 💬✨
💼 Responsiblities
• 📞Answer incoming calls and emails from customers, partners, and suppliers.
• 📲Provide advice, guidance, and solutions for customer queries and incidents.
• 🤝Keep customers informed about coverage, claim status, and resolutions.
• 🛠️Make follow-up calls on claims and collections.
• 💰Apply cross-selling and retention techniques where applicable.
• 💻Record all relevant data accurately in our systems. 🧠 Skills & Abilities
• Customer-oriented and empathetic 💙
• Excellent communication (verbal & written)
• Results-driven and proactive 🚀
• Strong problem-solving and analytical skills
• Active listening and adaptability
• Tolerance to stress and perseverance 💪 ✅ Requirements
• 🗣️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus
• 👉🏻1 year in customer service preferred
• 💬 Strong communicator – verbal & written
• 💻 Basic computer skills (MS Office)
• 💪 Detail-oriented, adaptable & stress-resistant
• 🤗 Great listener, problem-solver & multitasker
• 🌟Customer-first attitude 🎓 Education & Technical Skills
• Secondary Education 🎓
• Telephone excellence ☎️
• Complaint handling and customer communication 💬
• Active listening and computer literacy 👂🏻 🎁
What we offer
• 💻 100% remote or hybrid setup (if you live in Madrid)
• 💰 Competitive salary + performance bonuses
• 🍽️ Meal vouchers
• 🌴 26 + 7 vacation days per year
• 💡 All equipment provided (laptop, headset, HDMI/USB adapter)
• 🏥 Private health insurance after 1 year
• 🎓 Ongoing training and wellbeing activities
• 🛡️ Free employee policy + support programs 📍 Location 100% Remote (or hybrid if based in Madrid) #remote #customerservice #madrid #french
• 📞Answer incoming calls and emails from customers, partners, and suppliers.
• 📲Provide advice, guidance, and solutions for customer queries and incidents.
• 🤝Keep customers informed about coverage, claim status, and resolutions.
• 🛠️Make follow-up calls on claims and collections.
• 💰Apply cross-selling and retention techniques where applicable.
• 💻Record all relevant data accurately in our systems. 🧠 Skills & Abilities
• Customer-oriented and empathetic 💙
• Excellent communication (verbal & written)
• Results-driven and proactive 🚀
• Strong problem-solving and analytical skills
• Active listening and adaptability
• Tolerance to stress and perseverance 💪 ✅ Requirements
• 🗣️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus
• 👉🏻1 year in customer service preferred
• 💬 Strong communicator – verbal & written
• 💻 Basic computer skills (MS Office)
• 💪 Detail-oriented, adaptable & stress-resistant
• 🤗 Great listener, problem-solver & multitasker
• 🌟Customer-first attitude 🎓 Education & Technical Skills
• Secondary Education 🎓
• Telephone excellence ☎️
• Complaint handling and customer communication 💬
• Active listening and computer literacy 👂🏻 🎁
What we offer
• 💻 100% remote or hybrid setup (if you live in Madrid)
• 💰 Competitive salary + performance bonuses
• 🍽️ Meal vouchers
• 🌴 26 + 7 vacation days per year
• 💡 All equipment provided (laptop, headset, HDMI/USB adapter)
• 🏥 Private health insurance after 1 year
• 🎓 Ongoing training and wellbeing activities
• 🛡️ Free employee policy + support programs 📍 Location 100% Remote (or hybrid if based in Madrid) #remote #customerservice #madrid #french