Finnish speaking Customer Service Representative
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you will:
- Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users' demands.
- Log call details onto call management systems and provide response and resolution within SLA.
- Maintain service and product knowledge and expertise associated with applications specific to individual customers.
- Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
- Understand and comply with administrative duties
Your Qualifications:
- Are proficient or bilingual in Finnish with an advanced level of English or Spanish
- Have customer care skills – ability to listen to and understand the customers' need
- Can take ownership of, and progress calls to resolution or to escalate call to resolution
- Have excellent communication skills and adaptability
- Working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration is a plus
If you feel you don't check every box, we encourage you to apply anyway. We'll do our best to match you with the right job, whether it's this or another role.
What's In It For You
- Full-time 39 hours/week permanent contract: rotative schedule Monday - Sunday, between 08:00 - 19:00
- Salary 21.000 euros gross/year + up to 3.000 euros gross/year in bonus
- Central location in Benalmadena
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses, and language classes
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