Support Engineer
hace 5 días
Open Assessment Technologies is growing, and we're looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the expertise needed to keep our platforms running smoothly for hundreds of thousands of learners.Inscríbase ahora, lea los detalles del trabajo desplazándose hacia abajo. Verifique que posee las habilidades necesarias antes de enviar una solicitud.You will work at the intersection of customer-facing support and engineering, diving deep into application behavior, databases, logs, and code-level diagnostics. Your work will focus on advanced troubleshooting, root-cause analysis, incident resolution, and continuous improvement of tools and processes. By strengthening our support workflows and preventing issues before they occur, you will play a critical role in delivering secure, consistent, and high-quality exam experiences across multiple countries.About the RoleAs a Level 3 Support Engineer, you will lead complex investigations, resolve high-impact incidents, and help improve our processes and tooling. You will work closely with teams across the company to diagnose issues, identify root causes, and implement long-term solutions that strengthen our platform and enhance the experience of our users.Key ResponsibilitiesLead in-depth investigations of incidents escalated from Level 2 Support.Analyze and troubleshoot issues using database queries, application logs, and code-level analysis.Identify root causes, propose solutions, validate fixes, and collaborate with development teams on code corrections.Participate in post-incident reviews and contribute to Root Cause Analysis (RCA) reports.Maintain and improve our internal knowledge bases, investigation guides, and troubleshooting procedures.Support production environments through performance monitoring, anomaly detection, and preventive actions.Provide technical mentorship to Level 1 and Level 2 Support teams.Contribute to the continuous improvement of diagnostic and monitoring tools and automation.Skills and QualificationsStrong expertise in SQL and database performance investigation (PostgreSQL, MySQL).Ability to read and debug application code (PHP, JavaScript, Node.js, or similar).Familiarity with Git and ticketing systems such as Jira.Experience with cloud environments (AWS, GCP) and monitoring tools (Dynatrace, Grafana, etc.).Strong analytical and problem-solving skills.Excellent written and verbal communication skills.Preferred BackgroundBachelor's degree in Computer Science, Engineering, or a related field.3+ years of experience in software support, reliability engineering, or development roles. xsgfvud Experience working with ITIL or similar support frameworks.If you are passionate about solving complex technical challenges and are excited to contribute to the mission and growth of Open Assessment Technologies, we would love to hear from you.
-
Support Engineer
hace 1 semana
Vigo, España Open Assessment Technologies S.A. A tiempo completoOpen Assessment Technologies is growing, and we’re looking for a Support Engineer Level 3 to join our Technical Support team and ensure the reliability, stability, and performance of the systems powering large-scale Computer-Based Assessment (CBA) campaigns worldwide. In this role, you will take ownership of complex technical investigations and provide the...
-
Technical Support Engineer
hace 2 días
Vigo, España SABIA Personal A tiempo completoNuestro cliente: líder internacional en el diseño de sistemas de análisis de vídeo basados en tecnologías de inteligencia artificial y visión por computador. Desarrollan algoritmos patentados altamente sofisticados para proteger y garantizar la seguridad de empresas, propiedades e infraestructuras críticas. Presente en más de 40 países y con 40.000...
-
Operations Support Engineer
hace 1 semana
Vigo, España Shell A tiempo completo**The Role**: - What's the role -_ The Operations Support Engineer provides process engineering support to the 24x7 production organization to ensure excellence in process safety, reliability, margin, energy optimization, and cost management. The role works closely with the Production Team to provide technical assurance to unit operations and ensure...
-
Mid-Level Customer Support Engineer
hace 4 semanas
Vigo, España VILT A tiempo completoYour next opportunity is on its way!Si desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.VILTis an IT company, where we value our people, promote teamwork and, of course, good humour.Take a look at this job opportunity and see if you are the next VILTian! (If you know someone, don't forget to recommend...
-
Service Delivery Support Engineer
hace 4 días
Vigo, España NTT Ltd. A tiempo completoNTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...
-
Instrumentation Engineer
hace 5 días
Vigo, España Shell A tiempo completo**The Role**: What’s the Role The Shell Engineering Services team is seeking an Instrumentation Engineer to join the team. The Engineering Services team is a multi-disciplinary team of engineers working to support the multi-disciplinary production teams. Engineering Services team members gain exposure from other disciplines to help round their experience...
-
ENGINEER REMOTE SUPPORT
hace 1 semana
Vigo, España DISID A tiempo completoDISID by Plexus Tech está especializada en Cloud, integración de sistemas e ingeniería de software que forma parte del Grupo Plexus Tech. En Plexus Tech contamos con 25 años de trayectoria, cerca de 4.000 profesionales y presencia global. Desarrollamos soluciones que mejoran la vida de personas y organizaciones, combinando innovación, cercanía y...
-
Operations and Maintenance Support Engineer
hace 16 horas
Vigo, España Abertis Mobility Services A tiempo completoAbout AMS¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.Abertis Mobility Services, is a global leader in toll-based mobility solutions. With operations in the United States, Netherland, France, UK, Ireland, Puerto Rico, Chile, Canada, and Croacia, we deliver cutting-edge services and...
-
Aveva PI Engineer
hace 1 semana
Vigo, España Cognizant Life Sciences Manufacturing A tiempo completoCognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. La experiencia que se espera de los solicitantes, así como las...
-
Aveva PI Engineer
hace 4 días
Vigo, España Cognizant Life Sciences Manufacturing A tiempo completoCognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. La experiencia que se espera de los solicitantes, así como las...
