Mid-Level Customer Support Engineer

hace 3 semanas

Vigo, España VILT A tiempo completo

Your next opportunity is on its waySi desea conocer los requisitos para este puesto, siga leyendo para obtener toda la información relevante.VILTis an IT company, where we value our people, promote teamwork and, of course, good humour.Take a look at this job opportunity and see if you are the next VILTian (If you know someone, don't forget to recommend them)We are seeking a talented and customer-focused individual to join our team as aMid-Level Customer Support Engineer . In this role, you will be responsible for providing technical support to our clients, troubleshooting issues, and ensuring timely resolution of customer inquiries and concerns. The ideal candidate will have a strong technical background, excellent communication skills, and a passion for helping others succeed.What you will do:Respond and resolve incidents with different SLAs related to the customer's environment & applicationsWork on customer requests dailyMonitor customer environments and react proactivelyInteract with other teams & providers to solve the problemsDocument incident resolutions and procedures in the VILT knowledge basePropose solutions to solve recurring issuesWalk the customer through the problem-solving processWork in a highly skilled team where teamwork and documentation are very importantWhat we expect from you :Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience)Previous experience in a customer support or technical support role preferredKnowledge of Linux and Windows managementKnowledge of applications and web serversKnowledge in Scripting (shell script/bash/other)Good communication skillsFluency in English (written and spoken - Spanish is a plus)ProactivityAbility to prioritize and multitaskFlexibility (work shifts)Ability to work well under pressure and prioritize tasks in a fast-paced environmentExperience with ticketing systems and customer relationship xcskxlj management (CRM) softwareA passion for customer satisfaction and a commitment to delivering exceptional serviceTroubleshooting and Problem-SolvingEnthusiasm for continual learningCurious, self-learned, passionate about ITDifferential requirements:Knowledge of the full application development cycleKnowledge in some programming languages (java / PHP / other)Knowledge of monitoring tools (nagios / icinga / Microsoft scom / checkmk / other)Knowledge and Experience with Opentext ProductsIf you’re ready to take your customer support engineer career to the next level, we’d love to hear from youApply now

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