Mandarin Bilingual Service Desk Agent | For Pooling
hace 7 días
Job description:Role PurposeServe as the primary point of contact for users by efficiently managing routine and non-routine IT incidents, problems, and service requests. Deliver effective first-level technical support to minimize business disruptions and ensure a seamless user experience.Key ResponsibilitiesIncident ManagementProvide first-level technical support for IT incidents, including troubleshooting and resolving common hardware, software, and network connectivity issues.Accurately log, categorize, prioritize, and track incidents in the service management system, ensuring timely updates and resolution.Escalate complex or unresolved incidents to second-level support teams with comprehensive documentation for efficient resolution.Adhere to established incident management processes and procedures to maintain consistent and high-quality service delivery.Problem ManagementIdentify and document recurring incidents to detect underlying problems.Support root cause analysis by providing detailed insights and contributing to the problem management process.Service Request FulfillmentProcess and fulfill standard service requests, such as password resets, software installations, and account creation/modification.Ensure timely and accurate completion of requests in compliance with defined Service Level Agreements (SLAs).Communication & Customer ServiceDeliver exceptional customer service through clear, professional communication across phone, email, and other channels.Actively listen to users, understand their needs, and provide appropriate solutions or guidance.Maintain a positive and empathetic approach, even in challenging situations, and keep users informed of progress on their incidents and requests.Knowledge ManagementDocument solutions for common issues and contribute to the knowledge base to improve first-call resolution rates.Stay current with relevant technical knowledge, tools, and best practices.Teamwork & CollaborationWork collaboratively with team members and other support teams to ensure seamless service delivery.Share knowledge and expertise to enhance overall team performance.Performance Monitoring & ReportingMonitor individual performance against key metrics and SLAs.Contribute to regular reporting and analysis of service desk performance.Other DutiesPerform additional tasks related to the role as assigned by management or the organization.Key Skills & CompetenciesStrong problem-solving and analytical skills.Excellent communication and interpersonal abilities.Customer-focused mindset with a commitment to service excellence.Ability to work effectively in a team-oriented environment.Familiarity with IT service management tools and processes.#J-18808-Ljbffr
-
Mandarin Bilingual Service Desk Agent | For Pooling
hace 1 semana
Cadiz, España Fujitsu A tiempo completoJob description:Role PurposeServe as the primary point of contact for users by efficiently managing routine and non-routine IT incidents, problems, and service requests. Deliver effective first-level technical support to minimize business disruptions and ensure a seamless user experience.Key ResponsibilitiesIncident ManagementProvide first-level technical...
-
Service Desk Agent | For Pooling
hace 7 días
Cadiz, España Fujitsu A tiempo completoRole PurposeTo serve as the primary point of contact for users, efficiently managing routine and non‐routine IT incidents, problems, and service requests, providing effective first‐level support to ensure minimal disruption to business operations.Do You Have What It Takes?You have 6+ months of tech support experience in ICT, BPO, or Shared ServicesYou've...
-
Service Desk Agent | For Pooling
hace 7 días
Cadiz, España Fujitsu A tiempo completoRole PurposeTo serve as the primary point of contact for users, efficiently managing routine and non‑routine IT incidents, problems, and service requests, providing effective first‑level support to ensure minimal disruption to business operations.Do You Have What It Takes?You have 6+ months of tech support experience in ICT, BPO, or Shared...
-
Japanese Bilingual Service Desk Agent
hace 2 semanas
Cadiz, España Fujitsu A tiempo completoRole PurposeTo serve as the primary point of contact for users, efficiently managing routine and non-routine IT incidents, problems, and service requests, providing effective first‑level support to ensure minimal disruption to business operations.Key ResponsibilitiesIncident ManagementProvide first‑level technical support for IT incidents,...
-
Mandarin-Speaking IT Service Desk Agent
hace 7 días
Cadiz, España Fujitsu A tiempo completoA leading IT services provider in Spain is looking for a professional to deliver first-level technical support, manage incidents and service requests, and ensure an excellent user experience. Responsibilities include logging and troubleshooting IT incidents, processing service requests, and contributing to knowledge management. The ideal candidate must...
-
Mandarin-Speaking IT Service Desk Agent
hace 1 semana
Cadiz, España Fujitsu A tiempo completoA leading IT services provider in Spain is looking for a professional to deliver first-level technical support, manage incidents and service requests, and ensure an excellent user experience. Responsibilities include logging and troubleshooting IT incidents, processing service requests, and contributing to knowledge management. The ideal candidate must...
-
Bilingual IT Service Desk Agent
hace 7 días
Cadiz, España Fujitsu A tiempo completoA global IT services company in Spain is seeking a professional for first-level technical support. The role involves managing routine and non-routine IT incidents, providing exceptional customer service, and ensuring timely resolution of service requests. Candidates should possess strong problem-solving skills and the ability to communicate effectively with...
-
Bilingual IT Service Desk Agent
hace 1 semana
Cadiz, España Fujitsu A tiempo completoA global IT services company in Spain is seeking a professional for first-level technical support. The role involves managing routine and non-routine IT incidents, providing exceptional customer service, and ensuring timely resolution of service requests. Candidates should possess strong problem-solving skills and the ability to communicate effectively with...
-
Bilingual IT Service Desk Agent
hace 4 días
Cadiz, España Fujitsu A tiempo completoA global IT services company in Spain is seeking a professional for first-level technical support. The role involves managing routine and non-routine IT incidents, providing exceptional customer service, and ensuring timely resolution of service requests. Candidates should possess strong problem-solving skills and the ability to communicate effectively with...
-
Bilingual IT Service Desk Agent
hace 3 días
Cadiz, España Fujitsu A tiempo completoA global IT services company in Spain is seeking a professional for first-level technical support. The role involves managing routine and non-routine IT incidents, providing exceptional customer service, and ensuring timely resolution of service requests. Candidates should possess strong problem-solving skills and the ability to communicate effectively with...
