Senior Servicenow Developer | Cpq

Job Description

At The Whiteam Consulting, we are looking for a

Job Description

At The Whiteam Consulting, we are looking for a Senior ServiceNow Developer with strong experience in ServiceNow platform development, AI capabilities and CRM workflows to join a technology project focused on CPQ and Sales & Order Management.

This is a hands‐on development role for an experienced ServiceNow professional with demonstrable experience building AI capabilities on the Now Platform .

Experience with CPQ and Logik. Ai is highly valued, although CPQ‐specific product knowledge can be developed on the job for candidates who already have a strong ServiceNow and AI foundation.

Responsibilities

• Design, develop and configure solutions across Sales and Order Management, CSM and CPQ.
• Work with product catalogues, quoting, pricing logic and order orchestration.
• Build and extend CPQ capabilities, including configuration rules, pricing logic and transaction handling.
• Develop AI-enabled solutions using Now Assist and AI Agent Studio.
• Design AI agents, skills and prompts to support quoting, product discovery and sales workflows.
• Build integrations between CPQ/SOM and external systems such as CRM, ERP and billing platforms.
• Develop integrations using REST APIs, IntegrationHub and custom spokes.
• Develop scoped applications, business rules, Script Includes, flows and user interfaces.
• Work with UI Builder / Now Experience.
• Translate commercial requirements such as product structures, pricing, discounts and approvals into maintainable platform logic.
• Guide and review the work of mid‐level and junior developers.
• Act as a technical reference for CPQ and AI‐related development decisions.
• Contribute to reusable assets, development standards and internal knowledge sharing.
• Support the scoping and estimation of CPQ and AI workstreams.

Requirements

• Degree or equivalent qualification in Computer Science, Information Technology, Engineering or a related field.
• 4+ years of hands‐on ServiceNow platform development experience.
• ServiceNow Certified System Administrator (CSA) certification.
• ServiceNow Certified Application Developer (CAD) certification.
• Experience delivering solutions within ServiceNow CRM and Industry Workflows, including Sales and Order Management, CSM, Product Catalogue or Order Management.
• Hands‐on experience building AI capabilities on the Now Platform, such as Now Assist, AI Agent Studio, AI Agents, Virtual Agent or Predictive Intelligence.
• Strong ServiceNow scripting skills with JavaScript, GlideRecord, server‐side and client‐side scripting, Script Includes, Business Rules and ACLs.
• Experience with Flow Designer, IntegrationHub and scoped application development.
• Experience with REST/SOAP API integrations, OAuth/JWT authentication patterns, transform maps and data imports.
• Experience with Now Assist / AI Agent Studio, including AI agents, skills, prompt design and grounding AI in platform data.
• Experience with UI Builder / Now Experience or Service Portal.
• Knowledge of Automated Test Framework (ATF).
• Experience with Git and source control / update‐set discipline.
• Strong written and verbal communication skills in English.
• English: Advanced level (C1).
• Spanish: Required.

Desirable

• CIS certification in a CRM product line, such as CIS‐CSM.
• Experience with Logik.Ai, including configuration, solving engine, pricing logic and composable/API‐first implementation patterns.
• CPQ domain knowledge covering:
  • Product configuration.
  • Constraint‐based rules.
  • Pricing and discounting models.
  • Quote‐to‐cash processes.
• Experience with other CPQ platforms such as Salesforce CPQ / Revenue Cloud, Oracle CPQ, SAP CPQ/Callidus, Conga, PROS or Tacton.
• Knowledge of agentic AI patterns, including MCP‐based integrations and multi‐agent orchestration.
• Experience in complex‐product industries such as manufacturing, high‐tech, telecommunications, industrial or medical devices.
• Knowledge of Agile methodologies and JIRA.

What We Offer

• Location: Madrid.
• Work model: Hybrid, with 2-3 days per week onsite.
• Working hours: 09:00 - 18:00.
• Estimated project duration: 6 months.
• Opportunity to work on complex CRM transformation and ServiceNow projects.
• Exposure to new processes and technologies.
• Training on Logik.Ai CPQ and ServiceNow AI capabilities.
• Continued certification support.
• Opportunity to contribute to the development of CPQ and AI capabilities within the practice.
• Flexible and employee‐friendly working environment.

Company

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