Head Of Pet Insurance

• Unique opportunity to shape and scale a high-growth Pet Insurance business
• End-to-end ownership of a strategic growth initiative

The Head of Pet Insurance will be responsible for developing the Pet Insurance business for dogs and cats by defining and implementing the business strategy, building strategic partnerships, developing organisational capabilities, and providing expert support for sales, customer service and claims handling. The role holder will act as the Business Owner for the Pet Insurance business, working closely with the product, sales and operations teams.

Strategy and Business Development

• Developing and implementing the Pet Insurance business strategy
• Identifying business development opportunities and new partnership models
• Analysing market trends and recommending strategic directions for product development
• Contributing to the definition of business objectives and monitoring the performance of the Pet Insurance business

Product Development Collaboration

• Representing the business needs of the Pet Insurance business throughout product development
• Working closely with product owners and product teams to define policy coverage, value added services and the strategic direction of the product offering
• Providing market insights, analysis and recommendations to support product development
• Participating in the implementation of new products and product enhancements

Building Organisational Capabilities and Expertise

• Building and developing the organisation's internal capabilities in pet insurance
• Developing expertise in the veterinary sector, treatment models, the cost of veterinary care and international best practices
• Developing standards, guidelines and supporting materials for sales, customer service, claims handling and product teams
• Organising training sessions, workshops and educational programmes for employees
• Serving as the organisation's subject matter expert on pet insurance

Sales Support

• Coordinating activities to support product launches across sales channels
• Building product knowledge across sales channels
• Developing training materials and sales support tools
• Working closely with the sales network, brokers and distribution partners to improve sales performance
• Analysing market feedback and providing recommendations to the teams responsible for product development

Business Partnerships

• Establishing and developing partnerships with veterinary clinics, veterinarians, veterinary practice networks, telemedicine providers and other partners across the pet care ecosystem
• Developing partnerships that enhance the value proposition for customers and support the growth of the Pet Insurance business

Post-Sales Support and Claims Handling

• Supporting the development of post-sales customer service processes
• Providing expert support for the claims handling process
• Coordinating collaboration with veterinary professionals acting as claims consultants
• Developing standards and best practices for the assessment of veterinary documentation
• Working closely with operations teams to improve process quality and efficiency

Leadership and Collaboration

• Coordinating and collaborating across the business units involved in the development of the Pet Insurance business
• Representing the company at industry events
• Competitive salary and performance-based bonus
• Private medical care
• Opportunity to build and shape a Pet Insurance business line
• High level of autonomy and influence on strategic decisions
• Opportunities for professional development and training
• International working environment