Technical Support Specialist
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Your purpose:
The Technical Support Specialist provides technical assistance to customers and internal teams across our Digital Dentistry portfolio, including Procera, Photogrammetry, exocad, X-Guide, DTX Clinic, DTX Implant and printers. The role focuses on resolving technical issues efficiently and ensuring a high level of customer satisfaction.
Your Accountabilities
- Provide technical support by phone, email and remote tools to clinical and laboratory customers.
- Troubleshoot issues related to dental CAD/CAM software, planning and navigation systems, scanners and printers.
- Support customers with surgical planning, scanning and prosthetic design workflows.
- Manage software installations, updates and remote technical assistance.
- Collaborate with internal teams to resolve customer issues effectively.
- Support the creation of tutorials and technical procedures.
Job Requirements
- Minimum 2 years of experience with dental CAD/CAM, 3Shape, exocad and/or dental planning software.
- Previous Customer Service or Technical Support experience in the dental industry.
- Advanced IT and computer skills, including CAD/CAM and navigation systems.
- Experience with Dynamics or other CRM/ticketing systems.
- Knowledge of SAP.
- Strong customer orientation, problem-solving and communication skills.
- Ability to understand and communicate technical and clinical information.
- Fluent/native local language and working knowledge of English.
- Strong teamwork and organisational skills.
Operating company: Nobel Biocare
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